CRM Executive
3 days ago
**Job Title**: CRM Executive
**Location**: Jaipur, Rajasthan
**Company**: Dalmia Group
**Experience**: 2-5 years
**Industry**: Textiles / Fabrics / B2B & Retail
**Employment Type**: Full-time
**Job Summary**:
We are looking for a proactive and detail-oriented **CRM Executive** to manage and enhance customer relationships across all business units. The role involves maintaining customer databases, tracking interactions, managing follow-ups, and supporting sales and service teams to deliver superior customer experience.
**Key Responsibilities**:
- Maintain and regularly update customer databases across wholesale, retail, and international divisions.
- Monitor and follow up on client inquiries, leads, and service requests to ensure timely responses and closures.
- Conduct payment follow-ups with clients over phone calls and maintain proper records.
- Use CRM tools to track interactions and generate reports for management.
- Assist in organizing promotional campaigns, loyalty programs, and client engagement activities.
- Prepare and present customer service reports, purchase histories, and interaction logs.
- Support the sales team with documentation, reminders, and follow-up schedules.
**Skills & Qualifications**:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2-5 years of experience in CRM, customer service, or client coordination
- Proficiency in CRM tools and MS Office (Excel, Word, Outlook).
- Strong verbal and written communication skills in English and Hindi.
- Organized, detail-oriented, and capable of multi-tasking.
**Preferred**:
- Experience working in a trading or retail environment.
- Understanding of têxtile industry operations and client expectations.
- Familiarity with WhatsApp Business, Google Workspace, and basic digital tools.
**To Apply**:
**OR** share your resume on WhatsApp at **+91 91191 22560**
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Work Location: In person
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