CRM Executive
1 week ago
**Qualifications and Skills**:
- Proficiency in customer feedback management, ensuring feedback is systematically collected and analyzed to enhance customer satisfaction.
- Expertise in developing upselling and cross-selling strategies to maximize revenue potential from existing clients.
- Ability to map customer journeys effectively, identifying touchpoints and enhancing customer experience.
- Strong data analysis skills to interpret customer data and generate actionable insights for strategic decision-making.
- Experience in implementing customer retention strategies that increase loyalty and long-term engagement.
- Proven conflict resolution skills to address customer issues promptly and effectively, maintaining positive relationships.
- Competence in omnichannel communication, ensuring seamless interactions across various customer communication channels.
**Roles and Responsibilities**:
- Develop and implement customer relationship strategies to increase customer satisfaction and loyalty.
- Analyze customer feedback and data to guide improvements in customer experience and product offerings.
- Coordinate with sales and marketing teams to execute upselling and cross-selling strategies, maximizing revenue streams.
- Ensure customer journey maps are aligned to enhance the overall customer experience and drive business goals.
- Utilize CRM software to maintain detailed records of interactions, ensuring personalized customer service.
- Lead initiatives aimed at boosting customer retention, leveraging statistical analysis and insights.
- Address and resolve customer complaints in a professional and timely manner to uphold company reputation.
- Collaborate with cross-functional teams to ensure a cohesive and comprehensive approach to customer engagement.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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