CRM Executive

2 days ago


Jaipur Rajasthan, India AH International Full time

**Key Responsibilities**:

- **Discrepancy Management**: Identify, investigate, and resolve discrepancies in customer accounts, transactions, or service requests in a timely manner.
- **Customer Support**: Act as the first point of contact for customers experiencing issues, ensuring prompt resolution and high satisfaction levels.
- **Data Verification & Correction**: Monitor CRM data for accuracy, validate discrepancies, and coordinate with internal teams to rectify errors.
- **Process Improvement**: Identify patterns in recurring discrepancies and recommend process enhancements to minimize future issues.
- **Collaboration**: Work closely with finance, sales, and operations teams to resolve disputes related to invoicing, payments, and deliveries.
- **CRM System Management**: Maintain and update customer records in the CRM system, ensuring data integrity and compliance with company policies.
- **Reporting & Documentation**: Maintain accurate records of customer interactions, complaints, resolutions, and feedback for reporting and analysis.
- **Escalation Handling**: Ensure unresolved issues are escalated to the appropriate departments while maintaining clear communication with customers.

**Job Types**: Full-time, Permanent

Pay: ₹18,086.00 - ₹42,686.71 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- Microsoft Excel: 1 year (required)

Work Location: In person


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