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CRM Executive

2 weeks ago

Panchyawala Jaipur Rajasthan, India Jaishree Jewellers Pvt Ltd Full time

Certainly Here’s a tailored job description for a CRM (Customer Relationship Management) profile for Jai Shree Jewellers in Jaipur:

**Job Title: CRM Specialist**

**Location**: Jaipur, Rajasthan

**Company**: Jai Shree Jewellers

**About Us**:
Jai Shree Jewellers is a renowned name in the world of fine jewelry, offering exquisite craftsmanship and timeless elegance. Based in the heart of Jaipur, we pride ourselves on our commitment to exceptional customer service and quality. As we continue to grow, we are seeking a talented CRM Specialist to join our dynamic team and enhance our customer engagement and retention strategies.

**Position Overview**:
As a CRM Specialist at Jai Shree Jewellers, you will be instrumental in managing and optimizing our customer relationship management system. Your role will involve developing and implementing strategies to foster customer loyalty, increase engagement, and drive sales. You will work closely with various departments to ensure a seamless and personalized experience for our clients.

**Key Responsibilities**:

- **CRM Strategy Development**: Design and execute CRM strategies to enhance customer engagement, satisfaction, and retention.
- **Data Management**: Oversee the management of customer data, ensuring accuracy, completeness, and security.
- **Campaign Management**: Plan and implement targeted marketing campaigns, promotions, and loyalty programs to drive customer interaction and sales.
- **Customer Insights**: Analyze customer data to identify trends, preferences, and opportunities for improvement.
- **Reporting**: Generate regular reports on CRM performance, campaign effectiveness, and customer behavior to inform decision-making.
- **Collaboration**: Work with sales, marketing, and customer service teams to ensure a cohesive approach to customer interactions and communications.
- **System Optimization**: Continuously assess and optimize CRM tools and processes to improve efficiency and effectiveness.

**Qualifications**:

- **Education**: Bachelor’s degree in Marketing, Business Administration, or a related field.
- **Experience**: Minimum of 2-3 years of experience in CRM management or a related role, preferably in the retail or jewelry industry.
- **Communication**: Excellent written and verbal communication skills, with the ability to craft compelling content and reports.
- **Attention to Detail**: High level of accuracy and attention to detail in managing customer data and executing campaigns.
- **Problem-Solving**: Strong problem-solving abilities and a proactive approach to identifying and addressing issues.

**Why Join Us**:

- **Dynamic Work Environment**: Be part of a passionate team dedicated to excellence in the jewelry industry.
- **Career Growth**: Opportunities for professional development and career advancement.
- **Employee Benefits**: Competitive salary, performance bonuses, and other benefits.

**How to Apply**:

Feel free to adjust any details as necessary to better fit your company's specific needs and culture

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Experience**:

- CRM: 1 year (preferred)
- jewellery: 1 year (preferred)

Work Location: In person