CRM Executive
5 days ago
**CRM KEY RESPONSIBILITIES**
**Key Responsibilities**:
**1. Customer Relationship Management & Communication**:
- Ensure all communications with buyers are professional, timely, and aligned with business goals.
- Act as the primary point of contact for high-value customers and key accounts.
- Address customer queries, concerns, and complaints, ensuring a high level of satisfaction.
**2. Order & Sample Management**:
- Oversee the review and execution of all jewellery briefs, ensuring production feasibility.
- Ensure timely sample approvals, dispatch tracking, and buyer communication.
- Collaborate with the production and PPC (Production Planning & Control) teams to ensure seamless operations.
**3. Inspection & Quality Control**:
- Get Approval and oversee all inspection reports before sending them to customers.
- Ensure all PP samples, shipment samples, and packaging samples meet customer expectations.
- Coordinate the testing of jewellery components and communicate results to buyers.
**4. Shipment & Post-Shipment Coordination**:
- Ensure buyers are informed of dispatch status.
- Proactively notify customers of potential delays, ensuring transparency in order fulfillment.
- Work closely with the logistics and Exim teams for smooth export-import process.
**5. Design & Offer Management**:
- Oversee the preparation of design briefs and offers for new or existing jewellery designs.
- Source and review new findings and components for innovative designs.
**6. Data Management & Reporting**:
- Analyze customer interactions and purchasing trends to optimize CRM strategies.
- Maintain a robust database of customer preferences, complaints, and purchase history.
- Generate regular reports on CRM performance, shipment status, and customer feedback.
**7. Leadership & Team Coordination**:
- Work cross-functionally with sales, production, and marketing teams for a streamlined workflow.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Morning shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
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