CRM Executive

4 days ago

Jaipur Rajasthan, India Derewala Industries LTD. Full time

**CRM KEY RESPONSIBILITIES**

**Key Responsibilities**:
**1. Customer Relationship Management & Communication**:

- Ensure all communications with buyers are professional, timely, and aligned with business goals.
- Act as the primary point of contact for high-value customers and key accounts.
- Address customer queries, concerns, and complaints, ensuring a high level of satisfaction.

**2. Order & Sample Management**:

- Oversee the review and execution of all jewellery briefs, ensuring production feasibility.
- Ensure timely sample approvals, dispatch tracking, and buyer communication.
- Collaborate with the production and PPC (Production Planning & Control) teams to ensure seamless operations.

**3. Inspection & Quality Control**:

- Get Approval and oversee all inspection reports before sending them to customers.
- Ensure all PP samples, shipment samples, and packaging samples meet customer expectations.
- Coordinate the testing of jewellery components and communicate results to buyers.

**4. Shipment & Post-Shipment Coordination**:

- Ensure buyers are informed of dispatch status.
- Proactively notify customers of potential delays, ensuring transparency in order fulfillment.
- Work closely with the logistics and Exim teams for smooth export-import process.

**5. Design & Offer Management**:

- Oversee the preparation of design briefs and offers for new or existing jewellery designs.
- Source and review new findings and components for innovative designs.

**6. Data Management & Reporting**:

- Analyze customer interactions and purchasing trends to optimize CRM strategies.
- Maintain a robust database of customer preferences, complaints, and purchase history.
- Generate regular reports on CRM performance, shipment status, and customer feedback.

**7. Leadership & Team Coordination**:

- Work cross-functionally with sales, production, and marketing teams for a streamlined workflow.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

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