CRM in Jewellery

23 hours ago

Jaipur Rajasthan, India jobsclick HR solution Full time

A CRM (Customer Relationship Management) role in the jewelry industry involves managing customer interactions, building long-lasting relationships, tracking customer data within a dedicated CRM system, understanding individual needs, providing personalized experiences, and utilizing this information to drive sales and loyalty within a jewelry store or brand, often by coordinating with sales teams and marketing initiatives to promote new collections and special offers. Key responsibilities of a CRM in the jewelry industry:

- **Customer data management**:Maintaining accurate customer information including purchase history, contact details, preferences, and special occasions in the CRM system.
- **Lead generation and qualification**:Identifying potential customers through various channels, qualifying leads based on their interest and buying potential.
- **Sales support**:Collaborating with sales staff to provide detailed product information, assist with customer queries, and close deals.
- **Customer feedback analysis**:Gathering customer feedback through surveys and reviews to identify areas for improvement and enhance the overall customer experience.
- **Loyalty program management**:Implementing and managing loyalty programs to retain customers and encourage repeat purchases.
- **VIP client handling**:Providing specialized attention to high-value customers, including personalized consultations and exclusive offers.
- **Reporting and analysis**:Generating reports on customer behavior, sales trends, and campaign performance to inform business decisions.

Required skills for a CRM role in jewelry:

- **Excellent communication skills**:Ability to build rapport with customers, understand their needs, and effectively communicate product information.
- **Strong sales acumen**:Knowledge of sales techniques, closing strategies, and objection handling.
- **CRM software proficiency**:Expertise in using CRM systems to manage customer data and track interactions.
- **Product knowledge**:Deep understanding of jewelry types, quality, design elements, and current market trends.
- **Customer service focus**:Commitment to providing exceptional customer service and resolving issues promptly.
- **Data analysis skills**:Ability to interpret customer data and identify patterns to inform marketing strategies.
- MS EXCEL
- Costing Knowledge

Job titles that might encompass a CRM role in the jewelry industry :Customer Relationship Manager, Customer Service Executive, Client Relationship Officer, Sales Associate with CRM focus, and Retail Sales Representative.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Weekend availability

Work Location: In person

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