CRM Executive

2 weeks ago

Pratap Nagar Jaipur Rajasthan, India VALENTINE SILVER INTERNATIONAL Full time ₹ 4,20,000 - ₹ 5,40,000 per year

CRM KEY RESPONSIBILITIES

Key Responsibilities:

1. Customer Relationship Management & Communication:

  • Ensure all communications with buyers are professional, timely, and aligned with business goals.
  • Act as the primary point of contact for high-value customers and key accounts.
  • Address customer queries, concerns, and complaints, ensuring a high level of satisfaction.

2. Order & Sample Management:

  • Oversee the review and execution of all jewellery briefs, ensuring production feasibility.
  • Ensure timely sample approvals, dispatch tracking, and buyer communication.
  • Collaborate with the production and PPC (Production Planning & Control) teams to ensure seamless operations.

3. Inspection & Quality Control:

  • Get Approval and oversee all inspection reports before sending them to customers.
  • Ensure all PP samples, shipment samples, and packaging samples meet customer expectations.
  • Coordinate the testing of jewellery components and communicate results to buyers.

4. Shipment & Post-Shipment Coordination:

  • Ensure buyers are informed of dispatch status.
  • Proactively notify customers of potential delays, ensuring transparency in order fulfillment.
  • Work closely with the logistics and Exim teams for smooth export-import process.

5. Design & Offer Management:

  • Oversee the preparation of design briefs and offers for new or existing jewellery designs.
  • Source and review new findings and components for innovative designs.

6. Data Management & Reporting:

  • Analyze customer interactions and purchasing trends to optimize CRM strategies.
  • Maintain a robust database of customer preferences, complaints, and purchase history.
  • Generate regular reports on CRM performance, shipment status, and customer feedback.

7. Leadership & Team Coordination:

  • Work cross-functionally with sales, production, and marketing teams for a streamlined workflow.

Job Types: Full-time,

Qualifications

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 2 years (Preferred)
  • Location - Jaipur

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are you currently based out of Jaipur?

yes

Experience:

  • Jewelry sales: 3 years (Required)

Work Location: In person

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