CRM Executive

6 days ago

Jaipur Rajasthan, India Navrasa Fine Jewels Pvt. Ltd. Full time

**Navrasa Fine Jewels Pvt. Ltd. (Operations Dept. - Job Application Form)**:
**Job Title**: CRM Executive

**Company**: Navrasa Fine Jewels Pvt. Ltd.
**Location**: Jaipur, Rajasthan
**Department**: Operations

**Job Type**: Full-Time
**Salary Range**: ₹15,000 - ₹30,000 per month (Based on experience and qualifications)

**About the Company**

**Navrasa Fine Jewels Pvt. Ltd.** is a luxury jewelry brand recognized for its timeless designs and exceptional craftsmanship. We specialize in handcrafted fine jewelry that brings together traditional artistry and modern elegance. As we continue to grow, we are looking to hire a capable and customer-centric **CRM Executive** to join our Jaipur-based team.

**Position Overview**

We are seeking a well-organized and communicative **CRM Executive** to oversee customer engagement, build long-term client relationships, and ensure a high standard of service. This role involves active coordination with internal teams and direct interaction with our clientele.

**Key Responsibilities**
- Maintain and update the customer database (CRM) with accurate records and interaction history.
- Assist in handling inquiries, follow-ups, appointment scheduling, and after-sales service.
- Support customer loyalty initiatives, feedback collection, and personalized engagement.
- Coordinate with internal teams to ensure timely order processing, dispatch, and customer satisfaction.
- Track and manage key customer events (birthdays, anniversaries, preferences) to enable targeted engagement.
- Generate basic reports from CRM data and share insights for management review.

**Key Requirements**
- Bachelor's degree in Business, Marketing, or a related field (preferred).
- 1-3 years of relevant experience in customer relationship management, retail, or client servicing.
- Strong communication skills in English and Hindi (written and verbal).
- Familiarity with CRM software, Excel/Google Sheets, and customer communication tools.
- Good organizational and time-management skills.
- Freshers with excellent communication and a proactive attitude may also apply.

**Why Work With Us**
- Join a growing luxury jewelry brand with a rich heritage and modern approach.
- Work in a collaborative, customer-focused environment.
- Competitive compensation and opportunities for career advancement.
- Exposure to high-end retail operations and personalized customer experiences.

**How to Apply**

**Navrasa Fine Jewels Pvt. Ltd. (Operations Dept. - Job Application Form)**:
**Job Type**: Full-time, Permanent
**Salary**: ₹15,000 - ₹30,000 per month (CTC)
**Schedule**: Day Shift (Monday to Saturday)
**Work Location**: On-site - Jaipur, Rajasthan

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Are you an immediate Joiner?

**Language**:

- English (required)

**Location**:

- Jaipur city, Rajasthan (required)

Work Location: In person

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