Customer support executive

3 weeks ago

Jaipur, India TRDFIN Support Services Pvt Ltd Full time

Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.Qualification: Minimum 12th pass.Language Proficiency: Good command over English (spoken).Experience: Freshers are welcomeSalary & Benefits:CTC: ₹18,000 Fixed + ₹1,000 Performance Linked Incentives (PLI)Other Perks: Internal career growth opportunities, fun work culture.Working Days & Shift:Working Days: 5 Days a WeekShifts: Rotational Shifts (24/7 environment may apply)Key Responsibilities:Handle incoming calls and respond to customer queries in a timely and professional manner.Make outbound calls to customers for follow-ups, feedback, or information updates.Resolve product/service-related issues effectively, escalating when necessary.Maintain a high level of customer satisfaction by providing accurate information and support.Document all customer interactions and update CRM systems.Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.Work closely with the team to improve service standards and processes.Required Skills & Qualifications:Graduate / Diploma (any discipline).0–2 years of experience in customer support (voice process). Freshers are welcome.Excellent verbal communication skills in English and (local language, if applicable).Good listening skills, patience, and empathy when dealing with customers.Basic computer knowledge (MS Office, Email, CRM tools).Ability to work in shifts (if required).

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