Customer Care Executive

5 days ago


Lucknow Uttar Pradesh, India Cabsules Mobility Services Limited Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Job Type**: Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Expected Start Date: 02/10/2025



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