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Associate- Customer Success

3 weeks ago

Bengaluru Karnataka, India Capillary Technologies Full time

Asia- Bengaluru, Mysore
- **- ** Job Description**-
- **About Capillary**:

** JOB DESCRIPTION**
- Manage and grow set of customer accounts by actively engaging in use-case discussion to increase capillary product adoption and generate ROI for the customers
- Discuss and detail operationalising new initiatives by understanding the product & integration capabilities Maintain a healthy NPS from direct stakeholders
- Working effectively both independently and as a member of a cross-functional team. Program Solver and Proactive in identifying customer pain points.
- Manage Mid level stakeholders for capillary clients.
- Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client Consulting with the client & solving his business problems
- Efficient in SQL or Data bricks to quickly query the data to make informed decisions and to give insightful suggestions to the customers.
- Create Quarterly review presentation / Steering committee meeting decks.
- Design CRM programs & building customer-centric strategy
- Coordinate with different teams (Incident Management, Execution team, Solutions, Tech team)
- **EXPERTISE AND QUALIFICATIONS**
- Basic understanding of SDLC & related ecosystem
- Overall 1-3 years of experience in a client facing role
- Knowledge of at least one database mining language (SAS/R/SQL/SPSS/Python etc) and experience of working with databases
- Ability to pull insights from Data Personal Attributes
- Aptitude for problem-solving and quantitative skills, Comfortable in dealing with numbers and calculation
- Knowledge of MS Office (Word, Excel & Powerpoint)
- Cross team collaboration and client management
- Excellent Logical ability, Good written and interpersonal skills
- Able to prioritise and execute tasks in a high-pressure environment, working in a team-oriented, collaborative environment
- Self-motivated, Inquisitive and curious, Goal-oriented, detail-oriented, ambitious, and strong ability to follow through on commitments
- Ability to define success for the customer.
- **Disclaimer**:

- It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.
- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants