Customer Success Associate
4 days ago
About the Role
As a Customer Success Associate at lilTriangle, you will be the primary point of contact for
our clients. Your main goal is to ensure customers get maximum value from our products
by building strong relationships, managing onboarding, and providing exceptional support.
You will proactively identify upsell opportunities, manage addon activations, and
collaborate with internal teams to improve our offerings based on customer feedback.
Key Responsibilities
- Act as the main contact for all customer inquiries and support needs.
- Onboard new clients, guiding them through initial setup, product training, and the
collection of documents for features like the payment gateway addon.
- Provide ongoing help and support to customers regarding all product features and
services.
- Monitor account health to ensure customer satisfaction, identify growth opportunities,
and actively resell addon products.
- Develop and maintain strong, long-lasting client relationships.
- Collaborate with the sales team to drive customer retention and with the technical team
to relay product feedback and resolve issues.
Requirements
- Proven experience in a customer-facing role (e.g., Customer Success, Account
Management).
- Excellent communication, interpersonal, and problem-solving skills.
- Strong proactive skills and a customer-centric mindset.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Familiarity with CRM software.
- Collaborative, team-player attitude.
- Bachelor's degree or equivalent experience.
Job Types: Full-time, Fresher
Pay: ₹20, ₹24,000.00 per month
Work Location: In person
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