Customer Care Executive- Us Voice

5 days ago


Thiruvananthapuram Kerala, India Connecting2Work HR Solutions Full time

Maintaining a high level of knowledge about the company's products and services.
- Providing feedback to the management team on customer needs and trends.
- Contributing to the development of customer support policies and procedures.

**Qualifications**:

- Bachelor's degree in a relevant field
- **Minimum of 2 years of experience in customer service or support.**
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with customer support software and tools.
- Ability to work independently as well as part of a team.
- Flexibility to work in different shifts including weekends and holidays.
- Experience with customer service.
- Product & Market knowledge.
- Documentation skills.
- Phone skills, including conflict resolution.
- Multi-tasking.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Monday to Friday
- Night shift
- US shift
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process: 2 years (required)
- Customer service: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person



  • Thiruvananthapuram, Kerala, India Neogen Care Full time

    **Responsibilities**: - Answer incoming phone calls in a timely and efficient manner. - Schedule and coordinate appointments in the practice management system for patients and clinical staff. - Provide information, directions, and assistance to physicians, patients, their families, and vendors. - Collaborate with the healthcare team to support patient care...


  • Thiruvananthapuram, Kerala, India Neogen Care Full time

    **Responsibilities**: - Answer incoming phone calls in a timely and efficient manner. - Schedule and coordinate appointments in the practice management system for patients and clinical staff. - Provide information, directions, and assistance to physicians, patients, their families, and vendors. - Collaborate with the healthcare team to support patient care...

  • Client Relations

    5 days ago


    Thiruvananthapuram, Kerala, India Neogen Care Full time

    **Responsibilities**: - Answer incoming phone calls in a timely and efficient manner. - Schedule and coordinate appointments in the practice management system for patients and clinical staff. - Provide information, directions, and assistance to physicians, patients, their families, and vendors. - Collaborate with the healthcare team to support patient care...

  • Client Relations

    5 days ago


    Thiruvananthapuram, Kerala, India Neogen Care Full time

    **Responsibilities**: - Answer incoming phone calls in a timely and efficient manner. - Schedule and coordinate appointments in the practice management system for patients and clinical staff. - Provide information, directions, and assistance to physicians, patients, their families, and vendors. - Collaborate with the healthcare team to support patient care...


  • Kochi, Kerala, India Zeak us solution Full time

    We are looking for enthusiastic and customer-oriented **Customer Care Executives** to join our BPO team in Palarivattom, Kochi. As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. This is a great opportunity for freshers looking to start their career in the BPO industry...


  • Thiruvananthapuram, Kerala, India Transorze Information Processing Solutions Private Limited Full time

    **Job Description of Customer Care Executive** - Processing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and WhatsApp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective...


  • Vellayambalam, Thiruvananthapuram, Kerala, India Zyga Solutions Pvt Ltd Full time

    **Responsibilities**: - Handle inbound and outbound calls for US clients - Provide accurate information and resolve customer queries efficiently - Maintain documentation and update records in real time - Collaborate with team members and follow process guidelines **Requirements**: - Minimum 2 years of experience in a US voice process - Strong verbal...


  • Thiruvananthapuram, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Opportunity: US Voice Process AssociateWe are seeking skilled and energetic professionals to support our clients in the US. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.Main Responsibilities:Handle...


  • Thiruvananthapuram, India Ecorgy Solutions Full time

    9:30 PM to 6:30 AM **Job location**:Elippode, Trivandrum, Kerala (WFO)**: **Experience **:1-5 Years of Experience in US Voice Processing**: **Qualification**:Bachelor's Degree & American English Fluency**: *** Responsibilities**: *** ***: - **Answer incoming phone calls in a timely and efficient manner.** ***: - **Schedule and coordinate appointments in...


  • Thiruvananthapuram, Kerala, India Transorze Solutions Full time

    Processing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and Whatsapp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective heads as per format - Counsel students (from all...