IT Service Support Associate
2 weeks ago
Basic Qualifications
- 10 + 2 / Diploma / Graduate
- Strong verbal and written English communication skill.
- Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
- The ability to quickly adapt to differing operating systems while including PC hardware and software issues and software incompatibilities.
- Ability to empathize with and prioritize internal customer needs.
- Display a commitment to quality and strong multi-tasking skills.
- Adherence to shift schedules and timeliness are key requirements.
Job summary
Amazon's IT Services Central Support is the first point of contact for technical support service requests. Our IT Support Associate spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Associate will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
- Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
- Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
- Informs customer of needed remedies and answers basic questions.
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
- Acquire and maintain current knowledge of relevant company policies in order facilitate communications.
- Willingness to work flexible shifts and scheduling, including nights, weekends, and holidays
The successful IT Support Associate will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
- Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
- Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
- Informs customer of needed remedies and answers basic questions.
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
- Acquire and maintain current knowledge of relevant company policies in order facilitate communications.
- Willingness to work flexible shifts(24X7 Model) and scheduling, including nights, weekends, and holidays.
- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
- Strong soft skills to deal with varying forms of communications
- The ability to decipher technical terminology and explain in laymen’s terms to your customer
- Able to effectively create trouble tickets that are clear and concise to the issue and resolution
- Be able to think in logical steps to resolve the issue at hand
- Able to adapt to fast paced environment
- Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
-
Voice Support-IT Service Desk Associate
2 weeks ago
Hyderabad, Telangana, India Bell Techlogix Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Voice Support-IT Service Desk Associate (Level 1 Service Desk Associate)Job Description: As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users. Your responsibilities will include:Incident Resolution: Responding to and resolving IT-related incidents and service requests...
-
Hyderabad, India Customer Support Full timeAdaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...
-
Service Associate
1 week ago
Hyderabad, Telangana, India Katha Coffee Full time ₹ 1,50,000 - ₹ 2,50,000 per yearCompany DescriptionKatha Coffee is on a mission to create a chain of new age Indian Coffee shops with an emphasis on Indian Specialty Coffee, Bakes, and an Innovative Food Program. We are committed to offering our customers a unique coffee experience that highlights the richness of Indian coffee traditions. Our coffee shops are designed to provide not just a...
-
SAP Support Services Associate Manager
7 days ago
Hyderabad, Telangana, India New Era Technology Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Title: SAP Support Services Associate ManagerCompany: New Era TechnologyEmployment Type: Permanent | Full-timeLocation: Remote (India)About New Era TechnologyNew Era Technology is a global managed technology solutions provider with a presence across 14+ countries. We deliver secure, innovative, and end-to-end solutions that help clients connect,...
-
Mac support engineer
3 weeks ago
Hyderabad, India TRDFIN Support Services Pvt Ltd Full timeWe are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting mac OS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills. Key Responsibilities: • Provide...
-
International Customer Support
9 minutes ago
HITEC City, Hyderabad, Telangana, India FRUGES service IT Full time**Job description** Hiring for International Customer Support Experience : Minimum 1 Year Grads/Undergrads 24*7 environment (Rotational ,Night and Graveyard 5 Days Working 2 Rotational Weekoffs 2 Way Cab Provided Location: Hitech City **Job description** Roles and Responsibilities - Listening to customers concerns and handling complaints. - Giving...
-
Associate Service Support
2 days ago
Hyderabad, Telangana, India Waters Corporation Full timeOverview: Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a **Associate Service Support (TEMP)** support the very successful growth of our businesses across Waters India Hyderabad Waters deliver benefits through innovation and people that enable customer success in the life, materials and...
-
Customer Support Agent
2 weeks ago
Hyderabad, India MoSahay Associate Full timeProcess Type : Voice process, International calling process Grade : H1 Shifts: Rotational shifts - 9 Hours - Evening Shifts, 2 Rotational Round off. **Responsibilities**: - Handle inbound and outbound calls from customers located in various international regions. - Address customer inquiries, concerns, and issues in a professional and efficient manner. -...
-
Chat Support Executive
2 weeks ago
Hyderabad, India MoSahay Associate Full timeProcess Type : Chat process Grade : H1/H2 Freshers and minimum 6 Months Experience Shifts: Rotational shifts - 9 Hours - UK Shifts, 5days Cab: One way Cab & One way shuttle.WFO. Interview Process: - 1st Round: HR Screening - 2nd Round : Write Assessment(B2 Band Cutt-off) - 3rd round: Svar (50% Cut-off), - 4th round : Live chat - 5th round: Operation...
-
Process Associate – IT Support
4 weeks ago
Hyderabad, India Genpact Full timeJob Description Inviting applications for the role of Process Associate - Service Desk Responsibilities - 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service) - Provide Incident, query and service request management and monitoring (incl. escalation) - Initial remote desktop support, user access management,...
