Customer Service

3 days ago

Hyderabad, India Logic Planet IT Service Pvt Ltd Full time

**Mandatory: Excellent Communication skills**

**Core Duties**
- **Desktop Support - **Providing hardware, software, network, and server support for mostly Windows and some Mac devices
- **Support Ticket Management **- Managing IT support queue
- **Hardware and Software Deployment **- Desktop and laptop imaging and software deployment, in addition to VOIP phone deployment
- **AD and Exchange Provisioning** - Maintaining users, groups, and DLs
- **File and Print Server Management** - Provisioning and troubleshooting
- **Mobile Device Support** - Managing Apple, Android, and other mobile devices
- **Purchasing **- Managing the IT purchasing workflow
- **Broker and Trading Floor Technology Support **- New York-based IT Analysts will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support.

**Exceptional Performer Competencies**
- Effectively documents and publishes role and team responsibilities and repeatable processes
- Reports on local support queue statistics and ensures tickets are closed timely
- Improves processes and introduces superior technology
- Takes initiative to learn and perform IT Engineer core duties

**Desirable Skills and Experience**
- College degree in Engineering, MIS, CIS, or related discipline
- Hands-on experience with Microsoft Active Directory and Windows desktop/server troubleshooting
- Familiarity with macOS
- Experience in an exchange, trading facility, or financial services

**Salary**: ₹48,086.00 - ₹100,990.03 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Night shift

Supplemental Pay:

- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Madhapur, Hyderabad - 500081, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

**Speak with the employer**

+91-XXXXXXXXXX

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