Associate, Customer Services

5 days ago

Hyderabad, Telangana, India TCP Corps Full time
Customer Services Support Associate If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What's more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.   Join us to do the best work of your career and make a profound social impact as a Customer Services Support Associate on our Customer Services Team in [Location].
What you'll achieve As a Customer Services Support team member you will be the key contact for customers experiencing issues or challenges with their orders and will be responsible for issue resolution and acting as a liaison between the customer and manufacturing, sales, technical support and financial services, adhering to administrative policies and escalation procedures. You will:
•Manage calls relating to order status for missing, wrong or damaged orders, and customer escalation from both phone and email
•Engage with external vendors and other internal departments to resolve customer issues or complaints within SLA timelines
•Set realistic customer expectations and meet or exceed them
•Prepare daily/weekly performance reports
•Be fully responsible for customer satisfaction and feedback for improvement Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements
•Some relevant experience in handling customer service
•Excellent telephone and communication skills in English
•Ability to communicate to all levels within an organization
•Strong customer service ethic and ability to be empathetic and accept ownership
•Well-developed problem-solving skills Desirable Requirements
•Previous customer care experience   ACCOUNTABILITIES
• Respond to and resolve customer queries through multiple communications channels
• Advocates for the customer through managing internal stakeholders, and managing customer expectations and temperature while resolving complex issues
• Become and expert of Dell products, solutions and capabilities
• Drive the customer services profession through sharing knowledge, experimenting with new innovations and discussing best practices
• Increase customer satisfaction and build loyalty through providing best in class personalized customer support
• Uses data and customer insights to help drive the resolution process
• Uses judgement, creativity and innovation to resolve complex customer issues
• Identifies opportunities for process improvements that contribute to the achievement of business goals
• Flexible to support and work in various regions / languages based on business requirement
• Possess excellent communication skill both written and verbal.

  • GSOC Associate- Customer Service

    1 week ago

    Hyderabad, Telangana, India Pinkerton Full time

    Overview:170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share...

  • GSOC Associate- Customer Service

    1 week ago

    Hyderabad, Telangana, India PINKERTON Full time

    170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a...

  • Associate - Customer Service

    7 days ago

    Hyderabad, Telangana, India Ivy Full time

    Company DescriptionEntain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users...

  • Design Associate

    2 days ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Key Responsibilities:Customer Consultation:Understand customer requirements and guide them in selecting suitable fabrics for upholstery, curtains, and other applications.Offer expert advice on colour combinations, textures, and trends.Sales & Cross-Selling:Achieve sales targets for fabrics and related categories.Proactively cross-sell wallpapers, paints, and...

  • Assistant Customer Service Manager

    1 day ago

    Hyderabad, Telangana, India Policybazaar Full time

    Job descriptionJob Title: Assistant Manager Customer Service (Inbound Voice Process, B2C)Work Location: Hyderabad (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations HeadJob Summary:We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C...

  • Customer Service Agent

    1 day ago

    Hyderabad, Telangana, India AL FALAH SUPPLY PRIVATE LIMITED Full time

    Hiring For Customer Support Executive ( BPO )/Work from OfficeUrgent Hiring International BPO& Domestic BPO Voice Process / Non Voice Email Chat Process for Work From OfficeUrgent Hiring Customer Support Executive l Customer Service Executive l Customer Service Associate l Domestic BPO l Inbound Voice Process l Technical Support l International Voice Process...

  • Remote Customer Service

    2 days ago

    Hyderabad, Telangana, India -d909-48fb-be46-3822e8bb0917 Full time

    We are looking for a friendly, reliable, and customer-focused Remote Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent support to customers, resolving inquiries efficiently, and ensuring a positive customer experience—all while working from home. Key ResponsibilitiesRespond to customer...

  • customer experience associate

    2 weeks ago

    Hyderabad, Telangana, India Bijliride Full time US$ 1,20,000 - US$ 2,40,000 per year

    Job Title: Customer Experience AssociateLocation: Madhapur, HyderabadType: Full-timeAbout Bijliride:Bijliride is an electric two-wheeler rental startup offering eco-friendly, cost-effective, and 24/7 mobility services like battery delivery, swapping, and breakdown assistance.Key Responsibilities:Handle inbound & outbound customer calls with...

  • Customer Service Manager

    1 week ago

    Hyderabad, Telangana, India Sai Silks Kalamandir Full time

    Role & responsibilitiesLead, coach, and develop a high-performing customer support team, fostering a service-focused and collaborative culture.Design and document policies, SOPs, and customer inquiry scripts to ensure world-class support that aligns with brand values.Handle and resolve escalated or complex customer inquiries, complaints, returns, refunds,...

  • Guest Service Associate

    3 days ago

    Hyderabad, Telangana, India Naukri Hospitality Jobs Full time

    We are looking for a highly skilled and motivated Guest Service Associate to join our team at Trident Hotel, responsible for providing exceptional customer service in the food and beverage sector. The ideal candidate should have 0-2 years of experience.Roles and ResponsibilityManage front desk operations, including handling guest inquiries and resolving...