Infrastructure Support

**JOB DESCRIPTION**
As a Infrastructure Support associate at JPMorgan Chase within Infrastructure Platforms team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you’ll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You’ll help develop functional goals and priorities that align with our overall strategy. You’ll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.

**Job responsibilities**
- Own and coordinate the development of infrastructure remediation plans
- Analyze infrastructure lifecycle and patch/hygiene breaks. Identify patterns, perform root case to identify improvement opportunities
- Review current practices in managing infrastructure patching / hygiene and drive continues improvement initiatives to improve infrastructure resilience, security and cost.
- Lead technical remediation and planning calls with line of business representatives / partners.
- Able to multi task and manage concurrent remediation efforts.

**Required qualifications, capabilities, and skills**
- Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience
- Experience managing Operating Systems such as Windows Server, Red Hat Enterprise Linux servers (5.x, 6.x, 7.x) in a large enterprise environment
- Experience leading remediation projects
- Knowledge of vulnerability management process and tools including scanning, patching, hardening / configuration management
- Understanding of storage related technologies from a server perspective; working with SAN, NAS, external/remote storage media, etc.
- Understanding of clustering, network load balancing and high availability solutions.
- Understanding of core networking concepts such as routing, protocols, subnets, DNS
- Expertise in product and infrastructure support
- Knowledge of risk and controls landscape, ensuring company-wide standards are met
- Ability to execute within a customer-centric environment

**Preferred qualifications, capabilities, and skills**
- BS/BA degree or equivalent experience
- Leadership abilities: ability to drive discussions with client, technical teams
- Experience managing escalations and providing management updates

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.