IT Support Staff

15 hours ago

Hyderabad Telangana, India Smart Infrastructure Full time

RADISE India - Smart Infrastructure Group (SIG) is a Infratech company based in United States with office in Hyderabad looking to hire a IT Support resouce. The incumbent in this position as the company’s Information Technology Specialist will be responsible for Office 365 and SharePoint administration; providing End-user support and training for hardware and software and collaborating with the IT Manager to ensure operational security, Maintenance and Governance.

Key

**Responsibilities**:

- Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability
- Administration, support and configuration of MS Office O365 for staff
- Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
- Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content
- Administer and support an enterprise-level Microsoft Exchange infrastructure
- Troubleshoot Exchange related issues when alerted by monitoring software
- Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)
New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
- Maintain and provide support for all IT infrastructure
- Provide tier 1 and tier 2 support and troubleshooting
- Troubleshoot OS, network and storage related issues
- Responsible for logical and physical controls of the company’s IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals
- Perform software upgrades and patches (bios, firmware upgrades, etc.)
- Troubleshoot various Office 365 issues including connectivity and mobility
- Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings

**Qualifications**:

- Experience administering O365, Exchange, Azure Active Directory and SharePoint environment
- Help desk experience and ability to provide technical and end-user support
- General knowledge of networking - IP, DNS, SMTP

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