IT Support Staff

2 days ago

Hyderabad, Telangana, India Smart Infrastructure Full time ₹ 5,00,000 - ₹ 15,00,000 per year

RADISE India - Smart Infrastructure Group (SIG) is a Infratech company based in United States with office in Hyderabad looking to hire a IT Support resouce. The incumbent in this position as the company's Information Technology Specialist will be responsible for Office 365 and SharePoint administration; providing End-user support and training for hardware and software and collaborating with the IT Manager to ensure operational security, Maintenance and Governance.

Key Duties and Responsibilities

  • Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability
  • Administration, support and configuration of MS Office O365 for staff
  • Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
  • Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content
  • Administer and support an enterprise-level Microsoft Exchange infrastructure
  • Troubleshoot Exchange related issues when alerted by monitoring software
  • Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)
  • Providing end-user support for all PC based hardware, applications and services
  • New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
  • Maintain and provide support for all IT infrastructure
  • Provide tier 1 and tier 2 support and troubleshooting
  • Troubleshoot OS, network and storage related issues
  • Responsible for logical and physical controls of the company's IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals
  • Perform software upgrades and patches (bios, firmware upgrades, etc.)
  • Troubleshoot various Office 365 issues including connectivity and mobility
  • Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings

Qualifications

  • Experience administering O365, Exchange, Azure Active Directory and SharePoint environment
  • Help desk experience and ability to provide technical and end-user support
  • General knowledge of networking – IP, DNS, SMTP

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