Monitoring-operations Support-infrastructure Monitoring

4 days ago

Telangana, India Zensar Technologies Full time

We are looking for a NOC engineer to oversee our client networks and computer Servers/Systems. In this role, you will be responsible for monitoring the performance and capacity of our computer servers/systems, troubleshooting problems, and responding to network issues. You may also be required to configure system hardware and manage system back-ups.

To ensure success as a NOC engineer, you should demonstrate knowledge of network and Server infrastructure monitoring, L1 level troubleshooting skills, and the ability to work flexible hours. A skilled NOC Engineer will be able to diagnose and resolve network issues without causing extended downtime of the IT systems.

Core Skills:

- Monitoring the performance and capacity of computer Servers / systems. IT network systems.
- Performing regular checks on network hardware and software.
- Responding to network alerts and hardware malfunctions.
- Diagnosing and troubleshooting network errors.
- Tracking and documenting network issues and compiling incident reports.
- Responding to Incidents according to SLA’s.
- Managing system backups and network security protocols.
- AWS-Infrastructure monitoring.
- Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos.
- Number of logs opened/updated/closed by due date per week & month.
- Number of telephone calls answered per week & month.
- Accuracy of Incident information recorded.
- First Contact Resolution.
- Average time after call work.
- Good Understanding of Incident ManagementGood understanding of Major Incident Management

Desired Skills:

- Experience Monitoring, managing, and troubleshooting network infrastructures.
- Cloud services. AWS-Infrastructure monitoring L1
- Experience in Incident management (ServiceNow) and SolarWinds.
- ITIL process.
- Knowledge of server OS and hardware systems including Network devices troubleshooting.
- Excellent troubleshooting skills.
- Ability to work flexible hours.
- Good written and verbal communication skills.
- Knowledge on Windows operating system.
- Provides advice and guidance to colleagues regarding incidents.
- Identify, log and resolve L1 technical problems
- Ensure that work is carried out within agreed service levels and in accordance with process guidelines.
- Explain and document technical issues in a clear way to clients.
- Determine and research user questions and isolate and resolve information systems problems.
- Experience working on monitoring tool
- Expertise working on ServiceNow Tool and ServiceNow reporting
- Ability to understand user request and transfer to relevant SME
- Tracking of Incident SLA
- Incident Quality analysis
- Excellent verbal and written communication, and presentation skills
- Expertise in ITIL processes
- Good understanding of Incident Management, Problem Management
- Good understanding of Major Incident Management
ITIL,

Cloud certifications(AWS)

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