Monitoring Operator Iii

20 hours ago

Hyderabad District Telangana, India Johnson Controls Full time

Job details

**Employment Type**:
Full-Time

**Location**:
Hyderabad, Andhra Pradesh, India

**Job Category**:
Customer Support

**Job Number**:

- WD30244741

**Job Description**:
GSOC Operator III

What you will do:
Provide alarm, incident monitoring and dispatching, emergency and non-emergency security
messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization
that covers hundreds of locations, and over 100,000 people in more than 100 countries.

How you will do it:

- Respond to all access controls alarms, events and answer incoming calls regarding

the customer alarms quickly and efficiently
- Answer all incoming calls promptly and effectively in an efficient and professional

manner
- Follow through and take ownership on all inquiries where possible
- Work unsupervised and maintain professionalism
- Contribute to well-staff and a safe and healthy workplace through:

- Ensuring awareness and understanding of and compliance with standard
operating procedures in respect of emergency and evacuation procedures,
security, accident and incident reporting, hazard reporting and ‘self-reporting’.
- Take all practical steps to ensure your own health and safety at work, and the
safety of others in the workplace e.g. micro pausing, stretching, exercising.
- Role model our Transformation Code of Conduct (CoC)

What we look for:

- Knowledge of the security industry.
- You will be energetic, enthusiastic yet considered and calm under pressure.
- You are able to speak up and be heard, you are driven, and ready to really make your

mark on a global scale, thriving on success.
- You are able to work well in a team environment.
- Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
- You get things done - you are analytical, organized, and manage competing priorities

with ease.
- Experience within the GSOC environment. (preferred)
- Security, military, law enforcement, or emergency services experience. (optional)

Other Requirements:

- Must be able to work in shifts
- Must be able and willing to work in person at the GSOC - located in Hyderabad.

medical condition or sincerely held religious belief precluding him / her from
receiving the vaccine.

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