Monitoring Operator Iii

2 days ago

Hyderabad Telangana, India Johnson Controls Full time

**GSOC Operator III**:
**What you will do**:
**Provide alarm, incident monitoring and dispatching, emergency and non-emergency security**
**messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization**
**that covers hundreds of locations, and over 100,000 people in more than 100 countries.**

**How you will do it**:

- **Respond to all access controls alarms, events and answer incoming calls regarding**

**the customer alarms quickly and efficiently**
- **Answer all incoming calls promptly and effectively in an efficient and professional**

**manner**
- **Follow through and take ownership on all inquiries where possible**:

- **Work unsupervised and maintain professionalism**:

- **Contribute to well-staff and a safe and healthy workplace through**:
**o Ensuring awareness and understanding of and compliance with standard**
**operating procedures in respect of emergency and evacuation procedures,**
**security, accident and incident reporting, hazard reporting and ‘self-reporting’.**
**o Take all practical steps to ensure your own health and safety at work, and the**
**safety of others in the workplace e.g. micro pausing, stretching, exercising.**
**o Role model our Transformation Code of Conduct (CoC)**:
**What we look for**:

- **Knowledge of the security industry.**:

- **You will be energetic, enthusiastic yet considered and calm under pressure.**:

- **You are able to speak up and be heard, you are driven, and ready to really make your**

**mark on a global scale, thriving on success.**
- **You are able to work well in a team environment.**:

- **Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)**:

- **You get things done - you are analytical, organized, and manage competing priorities**

**with ease.**
- **Experience within the GSOC environment. (preferred)**:

- **Security, military, law enforcement, or emergency services experience. (optional)**

***Other Requirements**:

- **Must be able to work in shifts**:

- **Must be able and willing to work in person at the GSOC - located in Hyderabad.**:
**medical condition or sincerely held religious belief precluding him / her from**
**receiving the vaccine.**:

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