Technology Support III

3 days ago

Hyderabad, India JP Morgan Chase & Co. Full time

Job Description Join us for a rewarding opportunity to advance your technology support career and make a meaningful impact. Job summary As a Technology Support III at JP Morgan Chase within the Corporate Technology, you ensure the stability, availability, and performance of our production application flows. You foster a culture of continuous improvement while supporting seamless user experiences across our technology systems. Job responsibilities - Delivers end-to-end application or infrastructure service to enable successful business operations. - Supports daily maintenance of systems to ensure operational stability and availability. - Monitors production environments for anomalies and addresses issues using observability tools. - Identifies and escalates issues, providing solutions to business and technology stakeholders. - Analyzes complex situations to anticipate and resolve incidents, problems, and changes across full stack technology systems. Required qualifications, capabilities, and skills - Formal training or certification on software engineering concepts and 3+ years applied experience - Experience troubleshooting, resolving, and maintaining information technology services. - Demonstrated knowledge of applications or infrastructure in large-scale technology environments, including on premises and public cloud. - Experience with observability and monitoring tools and techniques. - Exposure to processes within the Information Technology Infrastructure Library framework. Preferred qualifications, capabilities, and skills - Experience with general purpose programming languages or automation scripting. - Working understanding of public cloud.

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