Technology Support III

JOB DESCRIPTION

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Corporate Technology team you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Proficiency with monitoring tools (Prometheus, Grafana, Dyantrace,), identifying the RCA
• Set up monitoring and alerting systems to track SLO compliance in real time , Setting up alerting and logging systems Splunk
• Use SLOs and error budgets to balance stability with the need for rapid development and deployment
• Automating repetitive tasks and processes to improve reliability and efficiency , Experience in container lifecycle management and orchestration
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision ; Ability to initiate and implement ideas to solve business problems
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation along with identifying new technologies and relevant solutions to ensure design constraints are met by the software team

Preferred qualifications, capabilities, and skills

• Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
• Familiarity with troubleshooting common networking technologies and issues
• Experience in cloud-native architectures and services
• Proficient in at least one programming language such as Python, Java/Spring Boot.

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