Technology Support III
23 hours ago
Join us for an exciting opportunity to advance your technology support career and make a meaningful impact.
Job summary
As a Technology Support III at JP Morgan Chase within the Corporate Technology and Risk Technology, you ensure the stability, availability, and performance of production application flows. You foster a culture of continuous improvement while supporting seamless user experiences across our systems.
Job responsibilities
- Delivers end-to-end application or infrastructure service to enable successful business operations.
- Supports daily maintenance of systems to ensure operational stability and availability.
- Monitors production environments for anomalies and addresses issues using observability tools.
- Identifies issues for escalation and communicates solutions to business and technology stakeholders.
- Analyzes complex situations to anticipate and resolve incident, problem, and change management for full stack systems.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Experience troubleshooting, resolving, and maintaining information technology services.
- Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on premises and public cloud.
- Hands-on experience managing applications on AWS Cloud.
- Experience in at least one scripting language such as Java, Python, Ansible, or Shell.
- Experience with observability and monitoring tools, including Splunk, Dynatrace, or Grafana.
- Automation and toil reduction experience.
- Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.
Preferred qualifications, capabilities, and skills
- Experience with general purpose programming languages or automation scripting.
- Working understanding of public cloud, preferably AWS; AWS certification is a plus.
- Exposure to Databricks.
- Familiarity with reliability engineering concepts such as SLI, SLO, and SLA.
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