Technology Support III- Software License Optimization Management

2 weeks ago


Hyderabad, India JP Morgan Chase & Co. Full time

Job Description Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Infrastructure Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities - Manage relationships with software publishers to facilitate vendor management activities, engage with Global Sourcing/Product Teams, and negotiate contracts. - Oversee software licensing and inventory management, interpret complex licensing terms from major vendors. - Develop and manage compliance reports, perform trend analysis for cost control, and prepare for audits. - Maintain accurate software records in license management systems and monitor usage changes. - Conduct audits to compare purchased licenses against installed software across various platforms. - Collaborate with product owners to optimize software usage and prevent unnecessary costs. - Identify and resolve license gaps, coordinate with relevant teams to ensure compliance. - Partner with the Software Discovery team to ensure accurate software discovery within JPMC. - Address software licensing concerns to drive optimal outcomes for customers. Required qualifications, capabilities, and skills - 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services - Demonstrate a strong understanding of software license metrics and identify optimization opportunities. - Manage vendor relationships and support contractual finance activities. - Utilize ServiceNow and Excel proficiently. - Exhibit self-motivation, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. - Communicate effectively and maintain confidentiality. - Conduct product usage surveys and perform license harvesting activities. - Interpret and summarize software license agreements. Preferred qualifications, capabilities, and skills - Demonstrate knowledge of software asset management tools such as USU/Aspera, Flexera, SNOW, or SamPro, and experience with software discovery tools. - Apply process improvement skills and understanding of project management principles to enhance operational efficiency. - Hold certifications in Software Asset Management and leverage expertise in the field. - Utilize data visualization tools like Tableau, Qlik, and Alteryx to analyze and present information effectively.



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