Technology Support Iii

14 hours ago


Hyderabad Telangana, India JPMorganChase Full time

**JOB DESCRIPTION**
Propel operational success with your expertise in technology support and a commitment to continuous improvement.

**Job responsibilities**
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

**Required qualifications, capabilities, and skills**
- Formal training or certification on Technology Support concepts and 3+ years applied experience
- Experience in automation and configuration tools such as Ansible, Puppet, and Chef.
- Hands on programming languages including Python and Java.
- Experienced in instrumentation, monitoring, alerting, and responding to performance and availability issues using tools like Dynatrace, AppDynamics, and Splunk.
- Proficient with Jenkins, GIT, CI/CD pipelines, and Agile and Scrum methodologies

**Preferred qualifications, capabilities, and skills**
- Experience with one or more general purpose programming languages and/or automation scripting
- Understanding of concepts and principles behind DevOps and SRE.
- Knowledge of Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred

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