Monitoring Tool Expert

4 days ago

Madhapur Hyderabad Telangana, India Locuz Enterprise Solutions Full time

**Roles & Responsibilities**:

- Aspirant would involve in collaborating with cross-functional teams and clients to proactively enable monitoring to minimize downtime and enhance the overall performance of customer's IT Infrastructure
- Should have relevant experience in integrating monitoring and ticketing tool via various available methods.
- Design, implement, and maintain IT infrastructure monitoring solutions using ManageEngine as the primary tool.
- Configure monitoring policies, thresholds, and alerts to proactively identify and address performance issues.
- Analyze monitoring data and generate reports to track key performance indicators and trends.
- Collaborate with internal teams to troubleshoot and resolve IT infrastructure issues in a timely manner.
- Stay updated on industry best practices and emerging trends in IT infrastructure monitoring.
- Strong understanding of network protocols, systems administration, and IT security principles.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills with the ability to collaborate with cross-functional teams.
- Relevant certifications in IT infrastructure monitoring tools (e.g., ManageEngine Certified Professional) are a plus.

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