Monitoring Operator Ii

4 weeks ago

Hyderabad Telangana Andhra Pradesh, India Johnson Controls Full time

GSOC Operator II What you will do Provide alarm incident monitoring and dispatching emergency and non-emergency security messaging and incident escalation globally 24 hours a day 7 days a week for an organization that covers hundreds of locations and over 100 000 people in more than 100 countries How you will do it Respond to all access controls alarms events and answer incoming calls regarding the customer alarms quickly and efficiently Action respond to both internal external customer emails Answer all incoming calls promptly and effectively in an efficient and professional manner Follow through and take ownership on all inquiries where possible Work unsupervised and maintain professionalism Contribute to well-staff and a safe and healthy workplace through o Ensuring awareness and understanding of and compliance with standard operating procedures in respect of emergency and evacuation procedures security accident and incident reporting hazard reporting and self-reporting o Take all practical steps to ensure your own health and safety at work and the safety of others in the workplace e g micro pausing stretching exercising o Role model our Transformation Code of Conduct CoC What we look for Knowledge of the security industry You will be energetic enthusiastic yet considered and calm under pressure You are able to speak up and be heard you are driven and ready to really make your mark on a global scale thriving on success You are able to work well in a team environment Computer skills Microsoft Office 365 Teams Outlook SharePoint Excel Word You get things done - you are analytical organized and manage competing priorities with ease Experience within the GSOC environment preferred Security military law enforcement or emergency services experience optional Other Requirements Must be able to work in shifts Must be able and willing to work in person at the GSOC - located in Hyderabad Where legally permissible if hired candidate is required to be fully vaccinated against Covid-19 no later than his her start date unless candidate has a valid medical condition or sincerely held religious belief precluding him her from receiving the vaccine

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