Infrastructure Support

**JOB DESCRIPTION**
As an experienced Infrastructure Support professional, your relentless dedication to innovation will have a positive ripple effect on both innovation and the people who make it. You’ll put your experience to work across the board, leading an incredibly talented team in areas like change management, incident management, and problem management. You’ll be responsible for management communication and client relationship management. You’ll use your critical thinking skills to establish the team’s functional goals and set priorities and objectives that align with our overall strategy. You’ll oversee areas like incident management, change management, impact identification, management communication, risk and controls, client relationship management, service improvement, discovery/gathering/documenting of business needs, data and requirements. You’ll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.

This role requires a wide variety of strengths and capabilities, including:
**Job responsibilities**
- Ability to set and drive the business' strategic direction to deliver technology that meets internal and external needs
- Knowledge of financial control and budget management
- Creation and maintenance of the Firmwide Process document and related material for TCS-031 / Event Mgmt
- Ownership of Control Procedures for TCS-031 / Event Mgmt, in tandem with CTC Event CDA for review and approvals
- Development and testing of metrics, reporting, and dashboards that are required to measure compliance of TCS-031 / Event Mgmt
- Oversight of the IP (former GTI) LOB Process Mgmt for Event Mgmt
- Engagement on CORE Issues/AP’s that affect the TCS-031 / Event Mgmt Std
- Engagement on Audits against the TCS-031 / Event Mgmt Std
- Engagement on Assessments to independently measure the effectiveness of the TCS-031 / Event

**Required qualifications, capabilities, and skills**
- BS/BA degree or equivalent experience
- Expertise in service, functional area or Infrastructure supported and interdependencies
- Technological, Organizational and/or Operational Change Management
- Advanced knowledge of risk and controls landscape, ensuring company-wide standards are met

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.