Infrastructure Support- Basic

**Job Family Description**

Advanced knowledge of the service, functional area or Infrastructure supported and interdependencies.

Knowledge of infrastructure components and how they are tracked and managed in various systems
- This role requires a wide variety of strengths and capabilities, including: Beginner understanding of Infrastructure Service areas and End User Technologies
- Ability to run troubleshooting routines provided by run books and to create and/or update documentation
- Emerging knowledge of the infrastructure supported and the interdependencies between service towers.
- Strong critical thinking and problem-solving skills
- Ability to execute within a customer-centric environment, and to think creatively to deliver solutions through continuous improvement
- Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals

**Key responsibilities**:

- Good knowledge & Understanding of a physical IT infrastructure (Servers, Networking, Storage).
- Good knowledge of Linux, Windows & ESX operating systems with the ability to carry out root cause analysis for Server down and Hardware failure issues.
- Monitor infrastructure using monitoring tools like Netcool, Tivoli and Nagios or any open source tool and have good knowledge about monitoring tool architecture.
- Manage production support issues from start to finish. Including; troubleshooting, providing short and long term solutions and root cause analysis.
- Work closely with related infrastructure organization, technology teams and production management team to resolver critical issues on priority.

Strong knowledge of Dev Ops, UNIX shell, Perl, Python, or similar scripting languages.
- General knowledge & Understanding technical skills in Linux, Windows, ESX & AIX operating systems - Experience in server hardware (HP, DELL, Lenovo, Cisco, IBM and Netapp & EMC Storages Data Domains).
- Advanced hardware knowledge on physical DELL Power Edge servers 640/740/730 XD models with all troubleshooting Hardware level.
- Advanced hardware knowledge on HP servers C7000 Enclosures HP ProLiant BL460c Gen 8, BL660c Gen 8, DL360 G7, DL360p Gen8 DL 560 and DL580 Gen 8 (Gen 8, Gen 9 and Gen 10 Models).
- Advanced hardware knowledge on Cisco UCS server 5108 chassis B200 M2/M3/M4 blade and C220/240 Rack mount servers.
- Maintained proper documentation of all the activities carried out during the project/incident.
- Good Understanding of Service Now Tool and HP Service Manager, incident & Change Management ITIL Process.
- Advanced knowledge of overall infrastructure technical knowledge & troubleshooting methodologies.
- Implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment.
- Will be responsible for training team members and driving key projects.
- Will be responsible for prioritizing tasks, projects, managing SLA’s, client relationships.
- Will be part of vendor engagement model.
- Should have very good understanding of security best practices for multi-tiered operating systems.

**Roles and Responsibilities**:

- Good knowledge & Understanding of a physical IT infrastructure (Servers, Networking, Storage).
- Good knowledge of Linux, Windows & ESX operating systems with the ability to carry out root cause analysis for Server down and Hardware failure issues.

Monitor infrastructure using monitoring tools like Netcool, Tivoli and Nagios or any open-source tool and have good knowledge about monitoring tool architecture.
- Manage production support issues from start to finish. Including; troubleshooting, providing short and long term solutions and root cause analysis.
- Work closely with related infrastructure organization, technology teams and production management team to resolver critical issues on priority.
- Strong knowledge of Dev Ops, UNIX shell, Perl, Python, or similar scripting languages.
- General knowledge & understanding technical skills in Linux, Windows, ESX & AIX operating systems - Experience in server hardware (HP, DELL, Lenovo, Cisco, IBM and Netapp & EMC Storages Data Domains).
- Advanced hardware knowledge on physical DELL Power Edge servers 640/740/730 XD models with all troubleshooting Hardware level.
- Advanced hardware knowledge on HP servers C7000 Enclosures HP ProLiant BL460c Gen 8, BL660c Gen 8, DL360 G7, DL360p Gen8 DL 560 and DL580 Gen 8 (Gen 8, Gen 9 and Gen 10 Models).
- Advanced hardware knowledge on Cisco UCS server 5108 chassis B200 M2/M3/M4 blade and C220/240 Rack mount servers.
- Good Understanding of Service Now Tool and Incident management process.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹500,000.00 - ₹710,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday

**Experience**:

- IT infrastructure (Servers, Networking, Storage).: 2 years (preferred)
- Linux, Windows, cause