Customer Service Representative

4 days ago

Tangra Kolkata West Bengal, India CDC Printers Pvt ltd Full time

**Responsibilities**:

- **Initiate Customer Interaction**: Start conversations with customers as soon as an order is received to confirm order details and gather necessary files for printing.
- **File Management**: Follow up with customers to obtain the files to be printed, ensuring all specifications are met and files are in the correct format.
- **Approval Process**: Coordinate with customers to get approval on proofs and final designs before proceeding to production.
- **Production Coordination**: Communicate with the production planner to understand the production schedule and commit a realistic delivery timeline to the customer.
- **Delivery Follow-Up**: Liaise with the delivery team to ensure that the order is dispatched and delivered as per the committed schedule.
- **Customer Support**: Address any customer inquiries or concerns throughout the process, maintaining a positive and professional attitude.
- **Record Keeping**: Maintain accurate records of customer interactions, transactions, approvals, and delivery statuses.
- **Feedback and Improvement**: Provide feedback to management on customer issues, concerns, and trends to help improve service quality.

Skills and Qualifications
- **Educational Background**: High school diploma, general education degree, or equivalent.
- **Communication Skills**: Strong verbal and written communication skills to effectively interact with customers and internal teams.
- **Customer Service Experience**: Previous experience in a customer service role, preferably in a print service or related industry.
- **Technical Proficiency**: Comfortable using computers and familiar with software used for customer interactions and file management.
- **Attention to Detail**: Ability to pay close attention to detail to ensure accuracy in file handling and order processing.
- **Problem-Solving Skills**: Quick thinking and effective problem-solving skills to address customer issues and production challenges.
- **Time Management**: Strong time management skills to handle multiple tasks and meet deadlines.
- **Team Collaboration**: Ability to work well with other departments, including production and delivery teams, to ensure seamless order fulfillment.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 7 years (required)
- Customer service: 4 years (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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