CRM Executive
8 hours ago
**Department**: Customer Service
**Employment Type**: Full-Time
**Shift Type**: Rotational Shifts with Weekly Offs
**Role Overview**:
**Key Responsibilities**:
- Handle inbound and outbound voice calls professionally.
- Resolve customer queries and complaints with empathy and efficiency.
- Maintain accurate call records and update CRM tools regularly.
- Ensure customer satisfaction by providing prompt and effective support.
- Work collaboratively with team members to meet daily service metrics.
**Requirements**:
- Minimum **1 year of experience** in a **Customer Service (Voice Process)** role.
- Excellent verbal communication skills in English.
- Customer-focused attitude with problem-solving ability.
- Comfortable working in **rotational shifts** and with **weekly offs**.
- Basic knowledge of CRM tools and systems is a plus.
Schedule:
- Rotational shift
Work Location: In person
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