Customer Support Executive

12 hours ago


Sakinaka Mumbai Maharashtra, India U & I Holidays Pvt. Ltd. Full time

**Job Title: Operations Executive**

**Company**: U & I Holidays
**Location**: Mumbai, Maharashtra
**Department**: Operations
**Employment Type**: Full-Time
**Reports To**: Operations Manager

**Company Overview**

U & I Holidays is a B2B travel company specializing in Bali, Indonesia. We support Indian travel agents with expert ground handling and seamless service backed by a reliable local vendor network.

**Role Summary**

We are looking for an **Operations Executive** to manage B2B tour operations for Bali. The role involves handling bookings, coordinating with vendors, supporting agents, and ensuring smooth execution of travel itineraries.
Knowledge of **Gujarati or Tamil** is an added advantage to support regional agents.

**Key Responsibilities**
- Manage bookings for hotels, transfers, sightseeing, and activities in Bali
- Coordinate with Bali-based vendors for confirmations and changes
- Ensure timely and smooth execution of travel itineraries
- Handle booking updates and cancellations via internal systems
- Prepare travel documents like vouchers, invoices, and confirmations
- Resolve on-ground issues and monitor guest feedback
- Work with sales and quotation teams for smooth handovers

**Requirements**:

- Graduate in any discipline
- Prior experience in the **travel or tourism industry preferred**:

- Strong coordination, communication & multitasking skills
- Fluent in English and Hindi; **Gujarati or Tamil preferred**:

- Familiar with Bali's geography and travel services
- Proficient in MS Excel, Google Sheets, and booking tools
- Calm and problem-solving attitude

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person



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