Customer Success Executive

2 days ago

Mumbai Maharashtra, India TMI Group Full time

Compensation**₹ 400,000 - 420,000 per year**
- Required Experience**2 - 5 Years**
- Skills**customer support,**

**interpersonal skills,**

**written, and verbal...**

We are currently hiring for the position of **Customer Support**. If you have a year's experience in a Customer Success role, excellent interpersonal and communication skills, we invite you to join our dynamic team.

**Requirements**:

- Minimum of one year of experience in a Customer Success role, preferably in the IT industry.
- Willingness to travel pan India.
- Experience in dealing with key accounts.
- Enthusiasm to work with startups and contribute to their success.
- Excellent interpersonal, written, and verbal communication skills.
- Strong networking and relationship-building abilities.
- Attention to detail and a commitment to delivering high-quality work.
- Goal-driven and capable of thriving in a fast-paced environment.

**Job Duties**:

- Building strong relationships with clients, providing ongoing support, and sharing product knowledge and insights.
- Collaborating with the sales team to ensure successful onboarding of new customers.
- Identifying opportunities to increase customer satisfaction and revenue throughout the customer lifecycle.
- Ensuring high levels of customer renewals.
- Developing a strong product expertise and providing training and support as required.
- Providing feedback and advocating for customers' needs to the internal team.
- Managing a portfolio of key accounts and maintaining strong relationships.
- Maximizing customer satisfaction and their share of the wallet.
- Achieving and exceeding weekly and monthly Key Performance Indicators (KPIs).
- Building collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.

**About Company**

Our client is one of the most popular shipping software in India providing services to more than 26,000+ pin codes in India. Its services are augmented by highly qualified professionals. Our advanced analysis, extensive market research, and zeal to pursuit excellence have resulted in fast and effective shipments all across the country.

Company offers automated order fulfillment. Use the services of multiple courier partners through a single platform. They maximize the odds of business potential through a seamless and hassle-free shipping procedure.

It is created to offer all size ecommerce businesses a future-ready shipping experience to the customers globally.

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