Customer Success Executive

**Customer Success Executive— Medical Background**

**Location**: In-office (Mumbai)

**Type**: Full-time

**Experience**: 1+ years clinical practice (MBBS, BDS, or equivalent)

**Sector**: HealthTech / SaaS / AI in Healthcare

**About HiGalen**

HiGalen is an innovative startup revolutionizing the way healthcare professionals interact with Electronic Medical Records (EMRs). Our AI-powered EMR and medical assistant platform is designed to streamline clinical workflows, reduce administrative burden, and bring joy back into practicing medicine. We’re on a mission to empower doctors with intelligent tools that feel like a true assistant — not another chore.

**About the Role**:
We are seeking a clinically trained Customer Success Executive with a background in medicine or dentistry who is passionate about technology, AI, and transforming healthcare from the inside out. As a key member of our customer team, you’ll play a hybrid role across onboarding, training, sales support, and customer advocacy — helping fellow clinicians discover, implement, and thrive with HiGalen.

**What You'll Do**:
**Onboard New Doctors & Clinics**: Guide new users through setup, customization, and integration of the HiGalen platform into their clinical practice.

**Sales Support & Demos**: Conduct live product demos tailored to specific specialties and clinical workflows.

**Customer** **Education**: Train and support doctors on best practices, product updates, and advanced features.

**Customer Success & Retention**: Be the go-to clinical contact, ensuring users have a smooth, valuable experience.

**Feedback Loop**: Act as the voice of the clinician, providing structured feedback to product and engineering teams.

**Thought Leadership**: Represent HiGalen at conferences, webinars, and in online communities of health professionals.

**Who You Are**:
A licensed Doctor (MBBS/MD) or Dentist (BDS/MDS) with clinical experience. Enthusiastic about AI, digital health, and the future of healthcare innovation. Strong communicator and relationship-builder; comfortable speaking to peers and stakeholders. Tech-savvy and quick to learn new digital tools and systems. Experience in customer-facing roles, healthtech, or SaaS is a plus.

**Bonus**: Exposure to EMRs, medical software, or product development.

**Why Join HiGalen?**

Shape the future of AI in clinical practice from the inside out. Work at the intersection of healthcare, technology, and design. Be part of a mission-driven, fast-growing team that listens to clinicians. Flexible, remote-first work environment with strong team culture.

**Customer Success Executive— Non-medical Background**

**Location**: In-office (Mumbai)

**Type**: Full-time

**Experience**: 2+ years as a customer executive

**Sector**: HealthTech / SaaS / AI in Healthcare

**What You’ll Do**:
**Onboard New Users**: Guide healthcare professionals through the setup and integration of our platform

**Product Demos & Training**: Conduct engaging demos and help users understand how to get the most out of HiGalen

**Customer Support**: Provide ongoing support to users, troubleshooting issues and answering queries

**Sales Support**: Assist with lead generation and customer inquiries to drive adoption

**Customer Feedback**: Act as a liaison between users and the product team, gathering insights for improvements

**Who You Are**:
Bachelor’s degree or MBA in any field (preferably business, marketing, or technology) Previous customer support, sales, or customer success experience is a plus. Strong communication skills and a passion for helping others. Tech-savvy and eager to work in the AI and HealthTech space. Ability to quickly learn new tools and platforms

**Why Join Us?**

Work at the forefront of AI innovation in healthcare. Be part of a fast-growing startup with a mission to change the future of medicine. Gain hands-on experience in customer success, sales, and product management. Flexible remote-first work culture and supportive team environment.

Pay: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

Work Location: In person

Expected Start Date: 01/06/2025