Customer Success Executive

2 hours ago

Andheri Mumbai Maharashtra, India Aastral International Full time

The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours.

**Key Responsibilities**:

- Proactively engage with customers to understand their needs and provide timely assistance.
- Build strong relationships with customers to enhance their overall experience with our products and services.
- Troubleshoot technical issues and coordinate with internal teams to resolve customer concerns promptly.
- Maintain accurate records of customer interactions and transactions using our CRM software.
- Collaborate with the sales and product development teams to relay customer feedback and insights for continuous improvement.
- Stay updated on product features, industry trends, and best practices to better assist customers and contribute to their success.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Proven experience in a customer service or customer success role is advantageous.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and effectively manage time in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Flexibility to work night shifts and on 2nd and 4th Saturdays as per company requirements.
- Proficiency in MS Office suite and CRM software.
- Prior experience in the IT or software industry is a plus.

**Perks and Benefits**:

- **Competitive salary of INR 25,000 per month.**:

- **Night shift allowance of INR 200 per night.**:

- Opportunity to work with a dynamic team in a growing company.
- Training and development opportunities to enhance skills and career growth.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹25,000.00 per month

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Shift allowance

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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