Customer Success Executive

8 hours ago

Andheri Mumbai Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

**Customer Success Executive**

**About Zell Education**: At Zell, we strive to become India’s leading training centre & transform careers by making skill upgradation effective, affordable & accessible for everyone. Our primary goal is to deliver high quality education & skill upgradation in collaboration with industry experts & best educational practices. We have served 10,000+ students to date by providing training for internationally recognized Finance and Accounting courses like ACCA, CFA, CPA and CMA. We collaborate with top universities across India like the Bennett University, Mumbai Educational Trust,

Suresh Gyan Vihar University, Jaipur.

**Zell Education is proud to be certified as a Great Place To Work.**

Come join us, if you are passionate about customer success and helping students achieve their learning goals in the filed of Finance and Accounting.

**Location**: Andheri, Mumbai (Onsite)

**Role Summary**: We are seeking a Customer Success Executive with at least 1 year of experience, preferably with an EdTech organization. In this role, you will be responsible for ensuring seamless learning experience for our students. You will closely work with the students to help them achieve their learning goals in the field of Finance and Accounts.

**Primary responsibilities**:

- Training and on-boarding of students post sales
- Delivering prompt, efficient and friendly responses to students across various channels
- Initiate regular calls with the students to track their progress
- Proactively manage the success of the assigned students and identify/develop upselling opportunities
- Build a solid and lasting relationship with the customers
- Perform any other tasks required to ensure customer satisfaction
- Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students

**Eligibility**:

- Minimum 1 year of experience in customer success role.
- Excellent written and verbal communication skills
- Strong sense of responsibility and ownership
- Experience in handling challenging situations and demonstrated capabilities of winning them over
- Have strong empathy for customers and a passion for customer success
- Data driven approach towards resolving student queries and ensuring their success
- Experience handling student queries via omnichannel ticketing systems like Kapture,

Zendesk, Freshdesk, ServiceNow, etc. would be preferred
- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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