Service Coordinator

6 days ago

Mahatma Nagar Nashik Maharashtra, India Ennergy Experts Technologies Pvt. Ltd. Full time

**Key Responsibilities**:
**Process and Review**:

- To check and revert to the mails of customers on daily basis.
- To do planning and coordination of visits in line with top management and team members.
- To do installation planning in line with team members.
- To check and verify readings received from the customers.

*To take follow up with customers related to readings if not received from the customer.
- To take follow up with site engineer and service engineer related to their visits and take the MOM from them.
- To maintain site visit reports region wise.
- To mail the site visit reports to marketing and service sales department.
- To take follow up with stores and purchase department for material availability
- To provide PF (Power Factor) report to customer.
- To provide PF (Power Factor) report to marketing department as per their requirements.
- To update video of readings received from customer on doctor power factor app.
- To handle problems/issues which occurs on sites.

**Learning and Development**:

- To impart induction training and on the job training to new joinee.

**Performance Review**:

- To capture and maintain record of KRA's on a timely basis.
- To actively take part in review of KRA's of team on monthly basis.

**Engagement and Rewards**:

- To maintain healthy, motivating & synergetic environment in the organization.
- To participate in employee engagement activities like conducting themes, spot recognition, grievance handling and rewards based on monthly performance.

**Behavioural Aspect**:

- To work in team, share best practices with each other, support other team members.
- To maintain positive attitude and enthusiasm.
- To focus on skills-development.
- To contribute to improvements in the workplace.
- To maintain utmost confidentiality and integrity towards the organization.
- To ensure care while using resources provided by the organization like laptops, pen
- drives, etc.

**Additional Responsibilities**:

- None

**Key Interfaces/Key Relationships**:
**Internal**
- Purchase
- Stores
- Marketing
- Service Sales

**External**
- Customers

**Skills & Competencies**:
**Behavioural Competencies**
- Communication skills

**Time management

**Decision making
- Problem solving
- Interpersonal skills
- Attention to detail
- Proactive
- Customer handling

**Preferred Skills**
- Proven experience in project coordination, Customer support, or a related role in technical services.
- Understanding of power factor management, electrical systems, and related technologies.
- Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to work independently and as part of a team.

**Expected Qualification**
- B.E. Electrical
- Diploma
- Electrical

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

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