Service Coordinator

2 days ago

Mumbai Maharashtra, India Excel Electro Industries & Leasing Pvt Ltd Full time

Job title - Service Coordinator

Qualification - Graduated or equivalent Degree/Diploma

Language known - English & Hindi(Must)

Job location - Churchgate

Experience - 2 to 5 yrs

The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a professional manner. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. The Coordinator is responsible for working in tandem with our clients.
- Strong planning capabilities, organizational skills, leadership ability, and customer service skills.
- Effectively communicate in English and take a leadership role over the group for which they coordinate.
- Knowledge of import and export.
- Able to interpret internal and external business challenges with impact on the organization and recommends best practice solutions.
- Ability to analyse trends or deviations from standards and implement creative and unique cross-functional solutions.
- Able to effectively communicate complex information to both management and other employees, anticipating questions and focusing on key elements.
- Ability to implement and ensure compliance to company rules and business processes.
- Handles sensitive issues and exhibits exemplary customer service to internal and external customers.
- Ability to work in a team-oriented environment is critical & to give and receive constructive feedback and coaching, and respond appropriately.
- Calender management

Roles and Responsibilities:

- Plans, schedules, and tracks Service Technicians for day-to-day operations. Coordinates with Service Technicians for completing client visit.
- Serves as the initial point of contact for clients and forwards client problems to Service Technicians.
- Assists with logistics including travel for Service Technicians.
- Coordinates with Service Technicians for spare parts requirements of clients.
- Coordinate with client and manufacturers for spare parts and manage the entire process from inquiry of client to shipment and delivery to client.
- Maintain spare past inventory in house.
- Make and send service offers and PI for advance payment to clients.
- Coordinate with accounts department for payment follow ups as well as advance for Service Technicians for visits.
- Works under the Service Head to develop efficient office processes.
- Coordinates with Service Head for performance review of Service Technicians.
- Works under the Service Head to develop efficient office processes.
- Coordinate with Service Head for Service Technician performance review.

**Job Types**: Full-time, Permanent

**Benefits**:

- Leave encashment
- Paid time off

Schedule:

- Day shift

Application Question(s):

- Do you have experience managing AMC and complaint tickets?
- Do you have experience of import/export?

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