Service Coordinator

1 day ago


Mumbai Maharashtra, India OnsiteGO Full time

**Role**: We are looking for a Service Coordinator with strong knowledge of smartphones, laptops, and tablets to manage service requests and ensure timely resolutions in After Sales Service industry.
- Coordinate and monitor service requests, ensuring timely resolution and adherence to SLAs.
- Act as a liaison between customers, vendors, and internal teams to resolve issues efficiently.
- Maintain and update service delivery reports, trackers, and documentation for accurate record-keeping.
- Monitor the progress of service requests and escalate critical issues when necessary.

**Requirements**:

- 3 - 4 years of experience in service coordination or a related role in Consumer durables.
- Bachelor's degree in a related field or equivalent work experience.
- Good understanding of phones, laptops, and tablets.
- Excellent communication and interpersonal skills to effectively manage multiple stakeholders.
- Strong organizational skills with an eye for detail and the ability to multitask in a fast-paced environment.
- Proficiency in using MS Office tools and CRM systems.

Pay: ₹400,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- What is your current CTC?
- What is your expected CTC?
- What is your official notice period?

Work Location: Remote

**Speak with the employer**
+91 8956849933


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