Service Coordinator

2 days ago

Mumbai Maharashtra, India Anther Human Resource Solutions Full time

**Key Responsibility Areas (KRA) for Service Coordinator**
- **Customer Interaction** - Engage with customers to understand their concerns and provide appropriate resolutions.
- **Complaint Assignment** - Allocate service requests to technicians or service agencies based on location and expertise.
- **TAT Management** - Ensure timely resolution of service requests by tracking and maintaining turnaround time (TAT).
- **Service Review & Improvement** - Analyze service feedback, identify areas for improvement, and implement corrective actions.
- **Reporting & Analysis** - Share daily and weekly service performance reports with relevant stakeholders.
- **Inventory Management** - Maintain spare parts and service-related inventory at the branch level for seamless operations.
- **Cross-Selling of Services** - Identify and promote additional services to customers for increased engagement and revenue generation.

**Key Performance Indicators (KPI) for Service Coordinator**
- **Customer Interaction & Response**:

- Average response time to customer inquiries.
- Customer satisfaction score (CSAT) post-service.
- First-call resolution rate.
- **Complaint Assignment & Resolution**:

- Number of complaints assigned per day/week.
- Percentage of complaints resolved within SLA/TAT.
- Escalation rate due to delayed resolution.
- **Turnaround Time (TAT) Management**:

- Average time taken to resolve a service request.
- Percentage of cases closed within committed TAT.
- Number of overdue/unresolved cases beyond SLA.
- **Service Quality & Improvement**:

- Technician/Service agency performance score.
- Repeat the complaint rate for the same issue.
- Implementation of service improvement initiatives.
- **Reporting & Documentation**:

- Timely submission of daily/weekly/monthly reports.
- Accuracy and completeness of service records.
- Data-driven insights for service improvement.
- **Inventory Management**:

- Availability of spare parts at branch level.
- Frequency of stock shortages or delays.
- Accuracy in inventory tracking and reporting.
- **Cross-Selling Services**:

- Number of additional services sold per month.
- Revenue generated from cross-selling efforts.
- Customer retention and repeat service rate.

Pay: ₹600,000.00 - ₹700,000.00 per year

Schedule:

- Day shift

Work Location: In person

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Wisecor service pvt ltd Full time

    Role Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...

  • Service Coordinator

    2 days ago

    Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time

    1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...

  • Service Coordinator

    15 hours ago

    Mumbai, Maharashtra, India Excel Electro Industries & Leasing Pvt Ltd Full time

    Job title - Service Coordinator Qualification - Graduated or equivalent Degree/Diploma Language known - English & Hindi(Must) Job location - Churchgate Experience - 2 to 5 yrs The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Excel Electro Industries & Leasing Pvt Ltd Full time

    Job title - Service Coordinator Qualification - Graduated or equivalent Degree/Diploma Language known - English & Hindi(Must) Job location - Churchgate Experience - 2 to 5 yrs The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Accurex Biomedical Pvt. Ltd. Full time

    **Job Title - ** Service Coordinator **Location - **Mahim **Job Overview** -We are actively looking for a dynamic Service Coordinator to join our team. The service coordinator should have good communication. **Key Responsibilities -** Experience in a similar role (service coordination, customer service, etc.) Familiarity with industry-specific software...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Beckman Coulter Life Sciences Full time

    Position Summary: Coordinate with all stakeholders to ensure smooth service operations - Coordination**:Coordinate with all stake holders **(RSM,FSE and Subject specialist in India/Europe, Commercial team, Service admin team and **speed up service delivery for end customers**. This person shall be responsible for handling the Hotline service (Receive and...

  • Service Coordinator

    1 week ago

    Mumbai, Maharashtra, India Riddhi Enterprises Full time

    Offer Submission - Clarifying Order Terms - Finalizing Commercial offer with Principal/ Factory / Stores - Clarification on PO from Sales/ Customer Dispatch Management - Payment Collection & Recovery Responsible for Software data entry & MIS Responsible for keeping Data up-to-date on the system Verification of data for correctness Responsible for...

  • Service Coordinator

    1 week ago

    Mumbai, Maharashtra, India Vasu Infosec Pvt Ltd Full time

    **Job Title**: Service Coordinator **Location**: Mumbai (Office-based) **Experience**: 2-3 Years in IBMS & Fire Fighting System Installation, Commissioning & Coordination **Industry**: Fire & Life Safety / IBMS / MEP / Security Systems **Job Summary** **Educational Qualification & Experience** - **Education**: Diploma in Electronics (BE/B.Tech preferred...

  • Service Coordinator

    6 days ago

    Mumbai, Maharashtra, India Talencia Integrated solutions Full time

    Experience - 5 years - Coordinate and schedule service appointments and field visits for service technicians. - Serve as the primary point of contact for customers regarding service inquiries and requests. - Monitor and track service orders to ensure timely completion. - Maintain and update service records and documentation in the service management...

  • Service Coordinator

    1 week ago

    Mumbai, Maharashtra, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...