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Service Coordinator

2 weeks ago

Mumbai Maharashtra, India Vasu Infosec Pvt Ltd Full time

**Job Title**: Service Coordinator
**Location**: Mumbai (Office-based)
**Experience**: 2-3 Years in IBMS & Fire Fighting System Installation, Commissioning & Coordination
**Industry**: Fire & Life Safety / IBMS / MEP / Security Systems

**Job Summary**

**Educational Qualification & Experience**
- **Education**: Diploma in Electronics (BE/B.Tech preferred but not mandatory)
- **Experience**: 2-3 years in Installation & Commissioning of:

- Fire Alarm Systems (FAS)
- Access Control Systems
- CCTV & Surveillance
- Building Management Systems (BMS)
- Fire Fighting Systems & Gas Suppression Systems (FM200, Novec, Inergen)

**Key Responsibilities**1. **AMC / Spares / Add-on Job Coordination**
- Prepare AMC, renewal, and add-on job offers and quotations
- Maintain trackers for AMC proposals and job offers (Excel/CRM)

2. **SLA Compliance & Preventive Maintenance Planning**
- Create preventive maintenance schedules for SLA clients
- Ensure quarterly PM is completed and field service is aligned accordingly
- Update SLA and PM tracking sheets regularly

3. **Billing & Payment Follow-up**
- Generate and submit AMC/add-on job invoices
- Coordinate with clients for timely advance and recurring payments
- Maintain billing and collection records

4. **Spares & Inventory Management**
- Ensure availability of critical spares and consumables at CAMC sites
- Optimize spare parts inventory with proper tracking systems

5. **Client Relationship Management**
- Conduct weekly visits to at least 3 key clients for feedback and service assurance
- Understand client needs and plan service accordingly

6. **Technician Resource & Schedule Management**
- Allocate field technicians and tools based on priority and site requirements
- Manage both scheduled and urgent service visit planning

7. **Documentation & Reporting**
- Maintain detailed records of service logs, client communications, and feedback
- Prepare and submit monthly MIS reports

8. **Communication & Stakeholder Coordination**
- Act as the single point of contact between clients, internal teams, and vendors
- Ensure prompt updates and transparent communication flow

9. **Issue Resolution & Quality Control**
- Troubleshoot service issues at site level
- Monitor quality of service and enforce standards

**Key Skills & Competencies**
- **Organizational Skills**: Strong scheduling and multitasking ability
- **Communication Skills**: Clear verbal and written communication for clients and internal teams
- **Technical Knowledge**: Functional understanding of IBMS and Fire Safety systems
- **Customer Orientation**: Service-focused and responsive to client needs
- **Software Proficiency**: MS Excel, Outlook, CRM platforms
- **Analytical Thinking**: Proactive problem-solving approach
- **Adaptability**: Ability to handle dynamic and high-pressure service situations

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person