Service Coordinator

5 days ago

Andheri Mumbai Maharashtra, India Saini Electronics Security Systems Full time

**Job description**

Position Title: Service Coordinator

Role Overview:
The Service Coordinator is responsible for overseeing the coordination and delivery of services to clients or customers. This role involves managing schedules, communicating with both clients and service providers, and ensuring that all parties involved are informed and satisfied with the services provided.

Key Responsibilities:
Client Communication: Act as the primary point of contact for clients, understanding their needs, and communicating effectively to ensure their expectations are met or exceeded.

Scheduling and Coordination: Coordinate service appointments and schedules for clients and service providers. This includes scheduling maintenance, repairs, installations, or other services according to client preferences and availability.

Resource Management: Manage resources such as personnel, equipment, and materials required for service delivery. Ensure that resources are allocated efficiently to meet client demands while maintaining cost-effectiveness.

Service Provider Liaison: Communicate with service providers to assign tasks, provide necessary information, and ensure timely completion of services. Maintain positive relationships with service providers to foster a collaborative working environment.

Problem Resolution: Address any issues or concerns raised by clients or service providers promptly and effectively. Troubleshoot problems as they arise and work towards finding satisfactory solutions for all parties involved.

Documentation and Reporting: Maintain accurate records of service requests, appointments, and client interactions. Generate reports on service activities, including service completion rates, client satisfaction levels, and any issues encountered.

Quality Assurance: Monitor service quality and performance to ensure compliance with company standards and client expectations. Implement improvements to processes or procedures to enhance service delivery efficiency and effectiveness.

Training and Development: Provide training and support to service providers to ensure they have the necessary skills and knowledge to perform their roles effectively. Identify areas for improvement and facilitate ongoing development opportunities.

Qualifications and Skills:
Bachelor's degree in business administration, management, or a related field (preferred).

Proven experience in a customer service or coordination role, preferably in a service-oriented industry.

Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts diplomatically.

Excellent organisational and multitasking abilities, with a keen attention to detail.

Proficiency in using scheduling software, customer relationship management (CRM) systems, and other relevant tools.

Problem-solving skills and the ability to remain calm and composed under pressure.

Flexibility to adapt to changing priorities and work effectively in a fast-paced environment

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9920775114

  • Service Coordinator

    3 days ago

    Andheri, Mumbai, Maharashtra, India Millennia Technologies Full time

    SERVICE COORDINATOR Reports To: Management, Head of Service Team Location : Andheri, Mumbai **Position Purpose**: A Service Coordinator’s role is, supporting the Service Engineer team in attaining monthly and annual targets through proposal writing, contract development, and effective communication with the new and existing clients, external...

  • Service Coordinator

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Pentagon System & Services Pvt Ltd Full time

    Openings for Service Coordinator **Skills**: Call Monitoring, Logging Calls, Reverting on mails Working on Ticketing Software Raising SLA Vendor Coordination MIS Maintanence (Excel knowledge is required) **Salary**: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Leave encashment - Paid sick time - Provident Fund Schedule: - Day...

  • Service coordinator

    1 week ago

    Andheri, India S M ELECTRICAL WORKS Full time

    Post- Service coordinator (EPBX/CCTV) Location- Andheri Education- Graduate SKill and job duties as follows An EPABX Service Coordinator manages EPABX system operations, coordinating maintenance, resolving client issues, and overseeing service delivery to ensure smooth communication for clients. Key duties include troubleshooting faults, scheduling service...

  • Service coordinator

    2 weeks ago

    Andheri, Maharashtra, India S M ELECTRICAL WORKS Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Post- Service coordinator (EPBX/CCTV)Location- AndheriEducation- GraduateSKill and job duties as followsAn EPABX Service Coordinator manages EPABX system operations, coordinating maintenance, resolving client issues, and overseeing service delivery to ensure smooth communication for clients.Key duties includetroubleshooting faults, scheduling service...

  • Service Coordinator

    1 week ago

    Andheri, India Millennia Technologies Full time

    Job Title: Service Coordinator – Service Department Location: MIDC, Andheri, MumbaiReports To: Manager – Service & SupportDepartment: Service Role Purpose The Service Coordinator plays a central role in delivering an outstanding customer experience by ensuring timely, professional, and seamless after-sales service support. This position is responsible...

  • Service Coordinator

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India S M ELECTRICAL WORKS Full time

    Post - Service coordinator (EPBX/CCTV) Location - Andheri Education - Graduate SKill and job duties as follows An EPABX Service Coordinator manages EPABX system operations, coordinating maintenance, resolving client issues, and overseeing service delivery to ensure smooth communication for clients. Key duties include troubleshooting faults, scheduling...

  • Service Coordinator

    5 days ago

    Andheri, Mumbai, Maharashtra, India Team HR Full time

    2. Service Coordinator - UPS & Battery Location: Andheri Experience Required: Minimum 2 years in service coordination (UPS/Power/Battery/Office Automation preferred) Employment Type: Full Time Job Responsibilities: Coordinate between service engineers and customers for AMC and service calls Maintain service schedules and ensure timely execution of...

  • Service Coordinator

    5 days ago

    Andheri West, Mumbai, Maharashtra, India Oncloudz Softech Pvt Ltd Full time

    Position : Service Coordinator Job Type : Full Time Educational any graduate Salary 20000/- per Month Experience: 1+ Year Job Timing : 10 AM TO 7PM Working Days : 6 Days Work Location : Andheri West **Key responsibilities: - ** - Co-ordination with Service Engineers - Monthly check in - check out timing of Service Engineers and submit to Accounts...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Excel Electro Industries & Leasing Pvt Ltd Full time

    Job title - Service Coordinator Qualification - Graduated or equivalent Degree/Diploma Language known - English & Hindi(Must) Job location - Churchgate Experience - 2 to 5 yrs The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Accurex Biomedical Pvt. Ltd. Full time

    **Job Title - ** Service Coordinator **Location - **Mahim **Job Overview** -We are actively looking for a dynamic Service Coordinator to join our team. The service coordinator should have good communication. **Key Responsibilities -** Experience in a similar role (service coordination, customer service, etc.) Familiarity with industry-specific software...