Service Coordinator
3 days ago
Experience
- 5 years
- Coordinate and schedule service appointments and field visits for service technicians.
- Serve as the primary point of contact for customers regarding service inquiries and requests.
- Monitor and track service orders to ensure timely completion.
- Maintain and update service records and documentation in the service management system.
- Communicate with service technicians to provide them with the necessary information and support for their assignments.
- Handle customer complaints and issues, ensuring prompt resolution and customer satisfaction.
- Timely raise the Invoice and Proforma and timely collect the money as per terms
- Prepare and distribute service reports and summaries to management.
- Collaborate with other departments, such as sales and technical support, to ensure seamless service delivery.
- Follow up with customers post-service to gather feedback and ensure their needs were met.
- Maintain inventory of service parts and equipment, coordinating with the supply chain or procurement teams as needed
Pay: ₹8,086.00 - ₹35,000.00 per month
Schedule:
- Day shift
Work Location: In person
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