Service Coordinator

3 days ago


Mumbai Maharashtra, India GREENVOLUTION Full time

**Responsibilities**:

- Coordinate service requests from initiation to resolution, ensuring adherence to Service Level Agreements (SLAs).
- Act as the primary point of contact between customers and the service center, providing timely updates and feedback.
- Conduct aggressive follow-up with the service center to expedite resolution and closure of service calls within SLA timelines.
- Maintain accurate records of service requests, including tracking status and resolution details.
- Identify opportunities for process improvements to enhance service delivery efficiency.
- Collaborate with cross-functional teams to address customer concerns and escalate issues as needed.
- Provide regular reports on service performance metrics to management.

**Key Skills and Qualifications**:

- Proven experience in a service coordination or similar role.
- Strong understanding of Service Level Agreements and their importance in customer service.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with a focus on accuracy and quality.
- Proactive mindset with a drive to achieve aggressive service targets.
- Proficiency in MS Office suite and service management software.

**Education and Experience**:

- Bachelor's degree or equivalent experience in a related field.

**Why Join Us**:

- Opportunity to work in a dynamic and growing industry.
- Competitive salary and benefits package.
- Collaborative and supportive work environment.
- Room for growth and advancement within the company.

Pay: ₹40,000.00 - ₹55,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Experience**:

- total work: 3 years (required)

Work Location: In person


  • Service Coordinator

    6 days ago


    Mumbai, Maharashtra, India Wisecor service pvt ltd Full time

    Role Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...

  • Service Coordinator

    17 hours ago


    Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time

    1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...

  • Service Coordinator

    6 days ago


    Mumbai, Maharashtra, India Excel Electro Industries & Leasing Pvt Ltd Full time

    Job title - Service Coordinator Qualification - Graduated or equivalent Degree/Diploma Language known - English & Hindi(Must) Job location - Churchgate Experience - 2 to 5 yrs The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a...

  • Service Coordinator

    4 days ago


    Mumbai, Maharashtra, India World Traders Mfg.co Full time

    The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a professional manner. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. The Coordinator is responsible for working in tandem...

  • Service Coordinator

    6 days ago


    Mumbai, Maharashtra, India Beckman Coulter Life Sciences Full time

    Position Summary: Coordinate with all stakeholders to ensure smooth service operations - Coordination**:Coordinate with all stake holders **(RSM,FSE and Subject specialist in India/Europe, Commercial team, Service admin team and **speed up service delivery for end customers**. This person shall be responsible for handling the Hotline service (Receive and...

  • Service Coordinator

    2 weeks ago


    Mumbai, Maharashtra, India Vasu Infosec Pvt Ltd Full time

    **Job Title**: Service Coordinator **Location**: Mumbai (Office-based) **Experience**: 2-3 Years in IBMS & Fire Fighting System Installation, Commissioning & Coordination **Industry**: Fire & Life Safety / IBMS / MEP / Security Systems **Job Summary** **Educational Qualification & Experience** - **Education**: Diploma in Electronics (BE/B.Tech preferred...

  • Service Coordinator

    17 hours ago


    Navi Mumbai, Maharashtra, India Happiest Solutions Full time

    JD - Service Coordinator, Sanpada Mumbai No. of positions-1 Employment Type: Full Time Experience: Min 2 years or above in Industrial service coordination Qualification: Min Graduate (PG will be an added advantage) RESPONSIBILITIES: - Coordinate with customers/ Dealers for their service-related requests or complaints. - Assessing the service needs of clients...

  • Service Coordinator

    2 weeks ago


    Navi Mumbai, Maharashtra, India Impact Solution Full time

    Currently we are hiring for Service Coordinator for Manufacturing at Navi Mumbai Service Coordinator Location: Navi Mumbai Joining: Immediate Experience: 2-3 years As the Service Coordinator, you will be an integral part of the Sales& Service team, supporting them in the execution of the overall service strategy. Your valuable support to our Service...

  • Service Coordinator

    17 hours ago


    Navi Mumbai, Maharashtra, India Prama Instruments Pvt. Ltd Full time

    **About Prama Instruments Pvt. Ltd.**: **Job Summary**: The Service Coordinator is responsible for managing and coordinating all service-related activities, including scheduling service visits, tracking service requests, liaising between customers and service engineers, and ensuring timely resolution of service issues. This role is pivotal in ensuring...

  • Service Coordinator

    4 days ago


    Mumbai, Maharashtra, India MOTM Tech Full time

    Job Role - Service Co -Ordinator Roles & Responsibility - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain accurate records of...