Service Coordinator
2 days ago
Experience
3-4 years
Qualification
High School Diploma or equivalent; Associate's or Bachelor's degree preferred
Job Summary
We're seeking a highly organized and customer-focused Service Coordinator to manage service requests, coordinate with technicians, and provide exceptional customer service.
Key Responsibilities
1. Service Request Management: Receive, process, and manage service requests from customers, ensuring timely and effective resolution.
2. Technician Coordination: Coordinate with technicians to schedule and dispatch service requests, ensuring efficient use of resources.
3. Customer Communication: Provide excellent customer service, responding to customer inquiries, and keeping them informed about service request status.
4. Scheduling and Dispatch: Manage scheduling and dispatch of technicians, ensuring optimal routing and efficient use of time.
5. Data Entry and Record-Keeping: Accurately enter and maintain service request data, customer information, and technician schedules.
6. Problem-Solving and Troubleshooting: Troubleshoot and resolve service-related issues, escalating complex problems to senior staff as needed.
Call 9999601571
Pay: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- total work: 3 years (preferred)
- Service Coordination: 3 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9999601571
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