Service Coordinator

**Job Title**: Service Coordinator (Associate-Mid Level, Multi-Functional Role)

**Location**: Mumbai, India

**Company**: PRAMA Instruments Pvt. Ltd.

**About PRAMA**

PRAMA Instruments is a recognized leader in high-purity fluid and gas handling systems, enabling India’s clean energy, semiconductor, and R&D ecosystem. In collaboration with TK-Fujikin and other global partners, we deliver solutions involving valves, regulators, instrumentation, and hydrogen technology with a sharp focus on reliability, quality, and engineering depth.

As we scale our service capabilities, we’re looking for a capable **Service Coordinator** who can go beyond the basics — combining operational discipline with a cost-saving mindset and the agility to wear multiple hats across functions.

**Role Overview**

This is not a routine back-office role.

**Key Responsibilities**

**1. Field Service Operations**
- Plan, schedule, and track engineer visits for installation, AMC, and breakdowns
- Pre-screen requests (photos/videos/call logs) to reduce unplanned revisits
- Club service trips geographically to reduce fuel, time, and manpower costs

**2. Customer & Engineer Communication**
- Act as a single-point contact for clients, updating them proactively and ensuring ticket closures
- Coordinate with service engineers for pre-visit preparation and real-time support
- Collect post-service feedback and track satisfaction trends

**3. Cost Optimization & Planning**
- Track warranty/AMC scope to avoid unauthorized or redundant service
- Identify cost leakages (duplicate visits, unnecessary dispatches, overstocked spares)
- Maintain minimum stock levels and plan tool/spare movement to minimize courier/freight cost
- Log and analyze service frequency by client to predict and control costs

**4. Documentation & Compliance**
- Ensure all job sheets, checklists, AMC logs, and visit reports are updated accurately and on time
- Prepare service MIS reports weekly/monthly (tickets handled, cost per visit, resolution time)
- Maintain site readiness checklists and installation documentation for audit and billing

**5. Field Expense Review & Reimbursement Vetting**
- Validate service engineer claims for travel, accommodation, meals, tools, and spares
- Cross-check visits vs. kilometers, duplicate entries, tolls, and stay justifications
- Coordinate with admin/accounts for approved reimbursements and maintain engineer-wise cost tracking
- Act as the **first filter for cost compliance** without delaying team payouts

**6. Cross-Functional Support**
- Support the sales team with technical site-readiness checks pre-dispatch
- Help draft standard AMC or spare part quotations using existing data
- Coordinate exhibition/demo logistics where service support is required
- Liaise with admin/logistics for tool dispatch, retrieval, and delivery tracking

**Qualifications**
- Diploma or B.E./B.Tech in Instrumentation / Mechanical / Electronics Engineering
- 2-5 years of relevant experience in service coordination, instrumentation support, or technical admin

**Key Competencies**
- Strong verbal and written communication
- Advanced planning and coordination skills
- High attention to detail and process discipline
- Proficiency in MS Excel, CRM (Zoho/Salesforce), ERP (SAP, Zoho Books, etc.)
- Logical, cost-conscious, and solution-oriented mindset

**Bonus Traits (Preferred but Not Mandatory)**
- Familiarity with instrumentation, valves, fittings, or high-purity systems
- Experience reviewing field engineer expense reports and tracking cost per visit
- Exposure to ISO/quality audits or AMC/warranty processes
- Flexibility to support across admin, sales coordination, and logistics when required

**What We Offer**
- Opportunity to grow into senior service planning, inside sales, or commercial coordination roles
- Work with a high-impact team across hydrogen, clean energy, and advanced instrumentation domains
- A flat structure where initiative, ownership, and cost efficiency are highly valued
- Direct visibility with senior leadership and cross-functional growth opportunities

If you are someone who thrives in a fast-paced, high-ownership environment and enjoys bringing order, logic, and impact to technical operations — this role is for you.

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person