
Service Coordinator
2 weeks ago
Offer Submission
- Clarifying Order Terms
- Finalizing Commercial offer with Principal/ Factory / Stores
- Clarification on PO from Sales/ Customer
Dispatch Management
- Payment Collection & Recovery
Responsible for Software data entry & MIS
Responsible for keeping Data up-to-date on the system
Verification of data for correctness
Responsible for Coordination of Machine Installation
- Follow up for information of machine landing at port
- Get clarification wherever necessary
- Updates to all concerned people/ department
- Custom clearance co-ordination
Responsible for Follow up for Readiness of site for Installation
- Follow schedule, process of installation
- Follow up for readiness of site of installation of Machine
- Coordinate with Service Engineer / manager for preparation of site.
- Responsible for Co-ordination Deputation of engineer for installation
Responsible for Efficiently handling & handing over service / complaint details to Engineers
- Attend Service Calls from Customers with high proficiency
- Provide telephonic support through Service Engineer
- Co -ordination of Engineers for AMC visits, breakdown visits
- Coordination of Engineers for Travelling all over India as per requirement of service calls
- Excellent Customer Interaction & Relation Building
Responsible for Coordinating for logistics of Spares
- Documentation of Logistics
- Delivery Follow up of Spares
Payment follow up & Recovery
Generate Reports
- Service Call Report (with TAT for each call)
- AMC / Warranty Service Calls status report
- Commercial Sheet (spares & Service charges)
- Daily visit reports of SE
Pay: ₹30,000.00 - ₹32,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 5 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9022010231
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