Service Coordinator

3 days ago

Navi Mumbai Maharashtra, India Happiest Solutions Full time

Experience

3-4 years

Qualification

High School Diploma or equivalent; Associate's or Bachelor's degree preferred

Job Summary

We're seeking a highly organized and customer-focused Service Coordinator to manage service requests, coordinate with technicians, and provide exceptional customer service.

Key Responsibilities

1. Service Request Management: Receive, process, and manage service requests from customers, ensuring timely and effective resolution.

2. Technician Coordination: Coordinate with technicians to schedule and dispatch service requests, ensuring efficient use of resources.

3. Customer Communication: Provide excellent customer service, responding to customer inquiries, and keeping them informed about service request status.

4. Scheduling and Dispatch: Manage scheduling and dispatch of technicians, ensuring optimal routing and efficient use of time.

5. Data Entry and Record-Keeping: Accurately enter and maintain service request data, customer information, and technician schedules.

6. Problem-Solving and Troubleshooting: Troubleshoot and resolve service-related issues, escalating complex problems to senior staff as needed.

Call 8073282577

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Compensation Package:

- Bonus pay
- Yearly bonus

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)
- Service Coordination: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 08073282577

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